Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Caroline Recker

Bloomington,IN

Summary

Hello! I am a newly licensed Esthetician and I am interested in finding a job! I have great knowledge of skin conditions and effective treatments. I have years of experience in excellent sales, customer service and communication skills to build relationships. I like to stay organized and detail-oriented to efficiently conduct consultations and services on clients. I have preformed many services on real clients and my fellow classmates at Tricoci University. I am a highly-motivated employee with desire to take on new challenges. I believe I posses strong work ethic, adaptability and exceptional communication skills. I am also interested in learning and mastering new skills. As an Esthetician I have knowledge in all areas of skin therapy. I specialize in facials in particular. I am also skilled in diverse facial treatments such as micro-needling, microdermabrasion and facial lymphatic massage. I am committed to ensuring the best customer service skills necessary to meet spa goals and exceed client expectations. I became an Esthetician because I am fascinated with the fact that skin is the biggest organ we have and how it is our ultimate line of defense. There's always something new to learn in the ever-changing world of skincare. I also love the positive reactions from clients after finishing services. I value the concept of helping clients feel confident and beautiful about themselves and their skin! I am devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Estee Lauder Beauty Advisor

Macy's Department Store
Bloomington , IN
02.2019 - 06.2020
  • Provided customers with product advice and recommendations based on their individual needs.
  • Assisted in the development of new beauty products and services.
  • Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
  • Conducted skin analysis to provide customers with personalized skincare regimens.
  • Organized promotional events such as makeup demonstrations and free makeovers.
  • Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
  • Greeted customers upon entering store or salon and established friendly relationships with them.
  • Maintained an up-to-date knowledge of all beauty products available for sale.
  • Educated customers about the proper use of cosmetics, fragrances and other beauty items.
  • Attended product training sessions to stay updated on new products and trends in the industry.
  • Provided excellent customer service by responding promptly to inquiries from clients via phone or email.
  • Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.
  • Ensured that all displays were neat and organized at all times.
  • Created a positive shopping experience for each customer through effective communication skills.
  • Upsold additional beauty items when appropriate to increase sales revenue.
  • Followed company policies related to returns, exchanges and refunds according to guidelines.
  • Administered special promotions such as discounts or loyalty rewards programs.
  • Updated customer records in database software program accurately.
  • Assisted in opening and closing procedures including counting money drawer contents at end of shift.
  • Showed customers how to apply makeup and other products to achieve desired looks.
  • Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
  • Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.
  • Recommended merchandise based on expert product knowledge and client preferences.
  • Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
  • Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Displayed merchandise to present visually appealing arrangements that drive sales.
  • Evaluated customer skin to determine unique conditions and skin type.
  • Assisted customers in feeling relaxed and comfortable with the process.
  • Finalized purchases and processed payments.
  • Recommended complementary products based on guest interests or items selected for purchase.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Alleviated product theft by maintaining sales floor and shopper awareness.
  • Greeted customers to determine wants or needs.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Answered store and merchandise questions and led customers to wanted items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Recommended merchandise to customers based on needs and preferences.

Restaurant Expo

SAHM’S at Eagle Pointe
Bloomington In , Indiana
05.2022 - 04.2024
  • Greeted visitors, answered questions, and directed them to the appropriate locations.
  • Maintained a neat and organized work area throughout each event.
  • Adhered to safety protocols while interacting with guests at all times.
  • Managed inventory of materials needed for each expo or event.
  • Supervised volunteers who were helping out with the expo.
  • Handled customer complaints in a professional manner.
  • Provided support to staff members when needed during busy periods.
  • Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Trained new employees on ride operations, pointing out safety mechanisms and features.

Floor Captain

Macy's Department Store
Bloomington, IN
12.2018 - 01.2019
  • Assisted in product selection, offering advice on fit, style, color and fabric.
  • Greeted customers and provided excellent customer service.
  • Maintained a neat and organized sales floor.
  • Restocked shelves with new merchandise as needed.
  • Processed cash payments for customer purchases.
  • Operated the cash register to complete transactions.
  • Folded and hung clothing items according to store standards.
  • Adhered to all safety policies and procedures while handling products.
  • Performed inventory checks regularly to ensure accuracy of stock levels.
  • Created displays that highlighted featured items or seasonal trends.
  • Cleaned fitting rooms after each customer use.
  • Answered phone calls from customers regarding inquiries about products or services offered by the store.
  • Provided customers with information about promotions and discounts available.
  • Assisted in organizing special events such as fashion shows or promotional activities.
  • Replenished supplies such as hangers, bags and tags when necessary.
  • Ensured compliance with all relevant laws pertaining to retail operations.
  • Developed knowledge of current fashion trends and styles to better assist customers.
  • Helped maintain security within the store by keeping an eye out for shoplifters or suspicious activity.
  • Conducted price comparisons between similar items from different stores upon customer request.
  • Recovered clothing items from fitting rooms and returned to specified department areas.
  • Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan.
  • Performed stock processing by filling and stocking floor racks and backstock racks.
  • Processed sales transactions using POS system and returned receipts and payment cards to customers.
  • Facilitated positive guest experiences by promptly locating desired items for customers.
  • Followed company standards for merchandise presentation and planograms of best apparel and displays.
  • Communicated item availability with retail team members and shoppers.
  • Coordinated and merchandised seasonal collections and designs based on trending styles.
  • Implemented store visual standards with proper product placement and advertisement displays.
  • Achieved personal and store sales goals with sound customer service and sales protocol.
  • Greeted customers to determine wants or needs.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended, selected and located merchandise based on customer desires.

Sales Associate

Petco Animal Supplies Stores Inc.
Bloomington , IN
09.2021 - 02.2022
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Upsold additional items based on customer interests and needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Suggested ideas for improving store operations and increasing profits.
  • Ensured compliance with all safety regulations while handling hazardous materials.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked with fellow sales team members to achieve group targets.
  • Assessed customer needs to provide assistance and information on product features.

Take Out Associate

BJ's Restaurant & Brewhouse
Bloomington, IN
07.2020 - 10.2020
  • Performed cash register functions accurately and efficiently.
  • Processed payments using point-of-sale systems.
  • Provided customer service support for inquiries, complaints, and returns.
  • Built relationships with customers by providing friendly customer service.
  • Stocked shelves with merchandise and ensured product displays were neat and orderly.
  • Trained new associates on store operations, policies, and procedures.
  • Ensured compliance with company safety regulations at all times while on the job.

  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Handled incoming calls from customers regarding orders or other inquiries.
  • Cleaned shelves, counters and tables to maintain organized store.

Education

Licensed Esthetician - Esthetics

Tricoci University of Beauty Culture, LLC
Bloomington, IN
05-2023

GED -

Bloomington High School North
Bloomington, IN
06-2018

Skills

  • Facials
  • Infrared LED Facial treatments
  • Electro Therapy facials
  • High Frequently treatments
  • Micro-needling
  • Microdermabrasion
  • Makeup Application Techniques
  • Basic Massage Techniques
  • Basic facial lymphatic massage techniques
  • Skincare consultation
  • Back Facials
  • Body scrubs
  • Body Skincare treatments
  • Scalp massage
  • Hand massage
  • Anti-Aging Facials
  • Acne Treatment
  • Hydrating facials
  • Rejuvenating facials
  • Blemish Extractions
  • Ventouse Treatments
  • Galvanic/Tesla current facial treatments
  • Product Knowledge
  • Update date on Skincare Trends and Treatments
  • Application techniques
  • Cosmetics and Facial Care Services
  • Product Demonstrations
  • Great organizational skills
  • Proper Sanitization of Workplace
  • Sales closing
  • Relationship Building
  • Customer Needs Assessment
  • Payment Processing
  • Customer Service
  • Service Consultations
  • Great Social Skills
  • Sales proficiency
  • Customer Engagement
  • Organization and Multitasking
  • Flexibility and Adaptability
  • Returns processing
  • Team Collaboration
  • Demonstration skills
  • Facials and Chemical Treatments
  • Sunless tanning knowledge
  • Quality Assurance
  • Merchandise Restocking
  • Appointment Scheduling
  • Retail experience
  • Brand Awareness
  • Hygiene standards
  • Makeup Application
  • Beauty Trends
  • Customer Assistance
  • Retail Merchandising
  • Store Organization
  • Interpersonal Communication
  • Analytical Thinking
  • Problem-Solving
  • Continuous Improvement
  • Security Practices
  • Excellent Written and Verbal Communication
  • Excellent Communication
  • Friendly and Helpful
  • Active Listening
  • Professionalism
  • Adaptability
  • POS Software
  • Meeting Sales Goals
  • Reliable and Responsible
  • Task Prioritization
  • Service Contracts
  • Exceeding Customer Expectations
  • Documentation And Reporting
  • Store Opening and Closing
  • Interpersonal Skills
  • Goal-Driven
  • Personalized recommendations
  • Very Personable

Certification

License:

https://drive.google.com/file/d/1pvrBB81X86u_kFs-mhDgfmk7SDDRwRHk/view?usp=drivesdk

Certificate of Education:

https://drive.google.com/file/d/1MktPRgSY75GAuvHj1H8vENXcWepOFqpm/view?usp=drivesdk

State Board Exam Score:

https://drive.google.com/drive/folders/1fK11Lf0ewl2Dyx1ROKruRWuTCvANWtw4

Timeline

Restaurant Expo

SAHM’S at Eagle Pointe
05.2022 - 04.2024

Sales Associate

Petco Animal Supplies Stores Inc.
09.2021 - 02.2022

Take Out Associate

BJ's Restaurant & Brewhouse
07.2020 - 10.2020

Estee Lauder Beauty Advisor

Macy's Department Store
02.2019 - 06.2020

Floor Captain

Macy's Department Store
12.2018 - 01.2019

Licensed Esthetician - Esthetics

Tricoci University of Beauty Culture, LLC

GED -

Bloomington High School North

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Caroline Recker