Caroline Recker
Bloomington,IN
Summary
hello my name is caroline recker! I am 24
Energetic and personable individual with knack for engaging with diverse groups and creating memorable experiences. Possesses deep understanding of event coordination and customer service, with skills in managing guest interactions and handling logistical challenges. Committed to enhancing event experiences and ensuring smooth operations to leave lasting positive impact.
Experienced with event coordination, ensuring smooth execution of expo logistics. Utilizes strong communication and organizational skills to enhance attendee experiences. Track record of successfully managing dynamic environments and high-profile events.
Adaptable Desired Position with strong history of hosting and managing high-profile expos. Successfully coordinated multiple events, ensuring seamless operations and high attendee satisfaction. Demonstrated excellent communication and organizational skills in dynamic environments.
Experienced hospitality professional equipped to excel in hosting and managing large-scale events. Adept at fostering team collaboration, ensuring smooth operations, and adapting to changing needs. Skilled in guest relations, event coordination, and communication. Known for reliability, positive attitude, and results-driven approach.
Reliable Job Title with Number years of Type experience and outstanding multitasking abilities. Offering solid technical, interpersonal and communication skills. Punctual and focused employee.
Developed strong communication and organizational skills in dynamic event environment, looking to transition into new field. Adept at managing guest interactions and coordinating logistics to ensure seamless operations. Seeking to leverage these transferable skills in new and challenging role.
Flexible Attractions Attendant with proven customer service skills to meet demands of busy entertainment park. Accomplishes tasks with minimal direction. Friendly and willing to interact with guests of all ages to promote rides and attractions and create enjoyable experiences.
Organized event professional with proven track record in hosting and managing large-scale expos. Known for delivering exceptional attendee experiences through meticulous planning and execution. Highly collaborative team player, consistently adapting to ensure successful event outcomes.
Offering unique blend of interpersonal skills and passion for event coordination, eager to learn and grow within this environment. Brings understanding of customer service principles and ability to manage guest interactions and logistical details efficiently. Ready to use and develop communication and organizational skills in Desired Position role.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
7
7
years of professional experience
Work History
Restaurant Expo
SAHM’S at Eagle Pointe
05.2022 - 04.2024
- Greeted visitors, answered questions, and directed them to the appropriate locations.
- Maintained a neat and organized work area throughout each event.
- Adhered to safety protocols while interacting with guests at all times.
- Managed inventory of materials needed for each expo or event.
- Supervised volunteers who were helping out with the expo.
- Handled customer complaints in a professional manner.
- Provided support to staff members when needed during busy periods.
- Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Trained new employees on ride operations, pointing out safety mechanisms and features.
Sales Associate
Petco Animal Supplies Stores Inc.
09.2021 - 02.2022
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Suggested ideas for improving store operations and increasing profits.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Assessed customer needs to provide assistance and information on product features.
Take Out Associate
BJ's Restaurant & Brewhouse
07.2020 - 10.2020
- Performed cash register functions accurately and efficiently.
- Processed payments using point-of-sale systems.
- Provided customer service support for inquiries, complaints, and returns.
- Built relationships with customers by providing friendly customer service.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Trained new associates on store operations, policies, and procedures.
- Ensured compliance with company safety regulations at all times while on the job.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Handled incoming calls from customers regarding orders or other inquiries.
- Cleaned shelves, counters and tables to maintain organized store.
Counter Manager/Beauty Advisor
Macy's Department Store
02.2019 - 06.2020
- Provided customers with product advice and recommendations based on their individual needs.
- Assisted in the development of new beauty products and services.
- Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
- Conducted skin analysis to provide customers with personalized skincare regimens.
- Organized promotional events such as makeup demonstrations and free makeovers.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Greeted customers upon entering store or salon and established friendly relationships with them.
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Attended product training sessions to stay updated on new products and trends in the industry.
- Provided excellent customer service by responding promptly to inquiries from clients via phone or email.
- Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.
- Ensured that all displays were neat and organized at all times.
- Created a positive shopping experience for each customer through effective communication skills.
- Upsold additional beauty items when appropriate to increase sales revenue.
- Followed company policies related to returns, exchanges and refunds according to guidelines.
- Administered special promotions such as discounts or loyalty rewards programs.
- Updated customer records in database software program accurately.
- Assisted in opening and closing procedures including counting money drawer contents at end of shift.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Developed connections to offer guests best-in-class experience with skincare, makeup and fragrance.
- Recommended merchandise based on expert product knowledge and client preferences.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
- Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Displayed merchandise to present visually appealing arrangements that drive sales.
- Evaluated customer skin to determine unique conditions and skin type.
- Assisted customers in feeling relaxed and comfortable with the process.
- Finalized purchases and processed payments.
- Recommended complementary products based on guest interests or items selected for purchase.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Alleviated product theft by maintaining sales floor and shopper awareness.
- Greeted customers to determine wants or needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Answered store and merchandise questions and led customers to wanted items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended merchandise to customers based on needs and preferences.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Floor Captain
Macy's Department Store
12.2018 - 01.2019
- Assisted in product selection, offering advice on fit, style, color and fabric.
- Greeted customers and provided excellent customer service.
- Maintained a neat and organized sales floor.
- Restocked shelves with new merchandise as needed.
- Processed cash payments for customer purchases.
- Operated the cash register to complete transactions.
- Folded and hung clothing items according to store standards.
- Adhered to all safety policies and procedures while handling products.
- Performed inventory checks regularly to ensure accuracy of stock levels.
- Created displays that highlighted featured items or seasonal trends.
- Cleaned fitting rooms after each customer use.
- Answered phone calls from customers regarding inquiries about products or services offered by the store.
- Provided customers with information about promotions and discounts available.
- Assisted in organizing special events such as fashion shows or promotional activities.
- Replenished supplies such as hangers, bags and tags when necessary.
- Ensured compliance with all relevant laws pertaining to retail operations.
- Developed knowledge of current fashion trends and styles to better assist customers.
- Helped maintain security within the store by keeping an eye out for shoplifters or suspicious activity.
- Conducted price comparisons between similar items from different stores upon customer request.
- Recovered clothing items from fitting rooms and returned to specified department areas.
- Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan.
- Performed stock processing by filling and stocking floor racks and backstock racks.
- Processed sales transactions using POS system and returned receipts and payment cards to customers.
- Facilitated positive guest experiences by promptly locating desired items for customers.
- Followed company standards for merchandise presentation and planograms of best apparel and displays.
- Communicated item availability with retail team members and shoppers.
- Coordinated and merchandised seasonal collections and designs based on trending styles.
- Implemented store visual standards with proper product placement and advertisement displays.
- Achieved personal and store sales goals with sound customer service and sales protocol.
- Greeted customers to determine wants or needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Recommended, selected and located merchandise based on customer desires.
Waitress/Host
Turkuaz Cafe
04.2018 - 01.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Answered customers' questions, recommended items, and recorded order information.
- Used cash registers and credit card machines to cash out customers.
- Inspected dishes and utensils for cleanliness.
- Processed orders and sent to kitchen employees for preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Delivery Driver
Baked Of Bloomington
12.2017 - 04.2018
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Successfully avoided time delivery delays by carefully planning best routes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Verified accuracy of all deliveries against order forms.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Expedited deliveries to meet customer deadlines and requirements.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Managed customer inquiries and complaints in polite and professional manner.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Inspected load security and checked for damages.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Minimized company liability and risks to loads by obeying traffic laws.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Fostered positive working relationships with regular customers.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Kept detailed records of deliveries and money received from customers.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
Baker
Baked of Bloomington
12.2017 - 04.2018
- Cleaned and maintained kitchen equipment and oven.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Followed food safety standards when handling ingredients.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Operated and maintained bakery equipment, including ovens and mixers.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Produced consistently high-quality baked goods for customers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Packaged finished products for sale.
- Maintained accurate inventory of baking supplies and ingredients.
- Trained new employees on bakery methods and procedures.
- Processed customer orders and payment transactions.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Prepared frostings and other toppings for cakes and pastries.
- Complied with health and safety codes to protect staff and customers.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Determined baking times for various items.
- Prepared dough for variety of pastries, cakes and breads.
- Managed display cases to verify freshness and attractiveness of products.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Adjusted recipes based on available ingredients or dietary restrictions,
- Trained and supervised new employees on bakery operations and procedures.
- Managed customer service operations, including taking orders and resolving complaints.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Replenished bakery items in display cases.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Operated cash registers and processed payments accurately.
- Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
- Cut and shaped dough for pies, rolls and other pastries.
- Created appealing displays to showcase products in bakery.
- Conducted monthly inventory audits to ensure accuracy and accountability of stock levels.
- Collaborated with local suppliers to secure high-quality ingredients, enhancing flavor of bakery products.
- Leveraged social media to showcase bakery creations, significantly increasing online engagement and inquiries.
- Adapted baking techniques for special dietary needs, expanding customer base to include those with dietary restrictions.
- Resolved customer complaints with empathy and professionalism, maintaining positive bakery image.
Host
B-Town Diner
02.2017 - 03.2017
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered customer questions about hours, seating, and menu information.
- Completed daily side work and opening and closing duties without fail.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Seated patrons based on guest preferences and seating availability.
- Answered phone calls to take orders, give information and document reservations.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Education
Licensed Esthetician - Esthetics
Tricoci University of Beauty Culture, LLC
Bloomington, IN05-2023
GED -
Bloomington High School North
Bloomington, IN06-2018
Skills
- Strong organizational skills
- Customer service expertise
- Work order management
- Appointment scheduling
- Sales proficiency
- Performance tracking
- Estimate preparation
- Sanitation protocols
- Health promotion
- Food allergy awareness
- Food safety management
- Food chemistry
- Labeling regulations
- Consumer education
- Innovation strategy
- Policy analysis
- Corporate strategy
- Pricing strategy
- Industry expertise
- Problem-solving
- Attention to detail
- Multitasking and organization
- Quality assurance
- Analytical thinking
- Client relationship management
- Decision-making
- Verbal and written communication
- Strategic thinking
- Team collaboration
- Clear communication
- Workflow optimization
- Agile methodologies
- Customer needs assessment
- Data analysis
- Project management
- Strategic planning
- Forecasting and planning
- Negotiation
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Dependable and reliable
- Punctual and reliable
- Safe driving
- Loading and unloading
- Clean driving record
- GPS and route planning
- Route management
- Safe driving record
- Heavy lifting
- Order picking and processing
- Stocking and inventory
- Delivery scheduling
- Shipping and packaging
- Route planning
- Time management
- Punctuality
- Flexible schedule
- City and non-city driving
- Safe driving practices
- Vehicle maintenance
- Traffic law observation
- Driving in adverse conditions
Accomplishments
My work life has been very versatile. I am able to adapt to a new environment easily and quickly. My areas of strength are communication and problem solving. I am highly personable. I stay calm and use my discernment in odd/stressful situation. I use rational thinking daily. I have a clean driving record and have never been in a car accident. I work well in a slow paced environment as well as a fast paced environment.
Timeline
Restaurant Expo
SAHM’S at Eagle Pointe
05.2022 - 04.2024
Sales Associate
Petco Animal Supplies Stores Inc.
09.2021 - 02.2022
Take Out Associate
BJ's Restaurant & Brewhouse
07.2020 - 10.2020
Counter Manager/Beauty Advisor
Macy's Department Store
02.2019 - 06.2020
Floor Captain
Macy's Department Store
12.2018 - 01.2019
Waitress/Host
Turkuaz Cafe
04.2018 - 01.2019
Delivery Driver
Baked Of Bloomington
12.2017 - 04.2018
Baker
Baked of Bloomington
12.2017 - 04.2018
Host
B-Town Diner
02.2017 - 03.2017
Licensed Esthetician - Esthetics
Tricoci University of Beauty Culture, LLC
GED -
Bloomington High School North
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