Caroline Reed

• Managed patient scheduling and appointment confirmations to enhance office efficiency.
• Facilitated communication between patients and healthcare providers to improve service delivery.
• Conducted insurance verification and eligibility checks for seamless patient onboarding.
• Maintained accurate medical records and ensured compliance with privacy regulations.
• Implemented electronic health record systems, enhancing data accessibility and accuracy.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
• Increased patient satisfaction by answering inquiries with empathy and professionalism.
• Maintained strict confidentiality of patient records in compliance with HIPAA regulations.

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• Managed patient scheduling and appointment confirmations to enhance office efficiency.
• Facilitated communication between patients and healthcare providers to improve service delivery.
• Ensure that all patients are notified of blood work and test results in a timely manner.
• Accurately refill twenty or more patient medications with local and mail-away pharmacies.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Conducted insurance verification and eligibility checks for seamless patient onboarding.
• Maintained current and accurate medical records for patients.

• Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
• Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
• Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
• Track and report inventory levels of office supplies and medical supplies.
• Assisted patients with scheduling appointments and managing records efficiently.
• Educated patients on chiropractic care and treatment plans to enhance understanding.
• Maintained a clean, organized clinic environment to ensure patient safety and comfort.

• Coordinated transportation schedules to optimize delivery routes and improve efficiency.
• Monitored shipment tracking to ensure timely deliveries and maintain customer satisfaction.
• Implemented process improvements that increased operational workflow within the transportation team.
• Led cross-functional meetings to align logistics strategies with overall business objectives.
• Worked closely with sales teams to coordinate product shipments in accordance with client demands and expectations accurately.
• Maintained detailed records of vehicle inspections and maintenance, contributing to a safe working environment.
• Ensured compliance with federal regulations regarding weight limits, hours of service, and other safety protocol requirements for all drivers.
• Researched and suggested cost-effective shipping methods.
• Oriented and trained new drivers on policies and procedures.
• Analyzed expenditures and other financial information to develop plans and budgets for increasing profits and improving services.
• Managed six fleet maintenance schedules proactively to minimize downtime and maintain optimal vehicle performance.
• Resolved transportation issues promptly, maintaining strong relationships with clients and vendors.
• Reviewed and filed paperwork related to transportation schedules and costs.
• Coordinated with warehouse workers on proper storage and distribution of products.

• Coordinated staffing schedules to ensure optimal HHA, CNA, LPN, and RN coverage across more than 60 home health care cases.
• Managed daily staffing inquiries and resolved scheduling conflicts efficiently.
• Developed and maintained relationships with all clinical staff to enhance communication and support.
• Collaborated with department leaders to assess staffing needs based on patient care demands.
• Managed temporary staffing arrangements during periods of increased demand or personnel shortages to maintain consistent levels of patient care quality.
• Contributed to the development of policies and procedures related to staffing coordination within the organization, ensuring alignment with best practices in nursing administration.
• Developed and implemented effective staffing plans to address changing patient needs and maintain high-quality care standards.
• Assisted with the recruitment, hiring, and onboarding processes for new clinical staff, ensuring seamless integration into the team.

• Managed patient scheduling and appointments, optimizing office workflow and minimizing wait times.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Resolved customer problems and complaints.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
• Improved office organization with meticulous management of appointment scheduling and client databases.
• Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.

• Coordinated staffing schedules to optimize workforce efficiency and meet client demands.
• Worked closely with other departments within the organization to address workforce planning needs effectively.
• Managed a database of qualified candidates, ensuring accuracy and up-to-date information to expedite the hiring process.
• Assisted with personnel records management to support recordkeeping accuracy.
• Assisted with writing job postings and job descriptions for boards.
• Developed and maintained relationships with recruitment agencies to enhance talent acquisition efforts.
• Managed scheduling and placement of temporary staff, ensuring alignment with client needs.

• Enhanced customer satisfaction through personalized service and product recommendations.
• Managed inventory processes, ensuring accurate stock levels and timely replenishment.
• Developed promotional displays that increased product visibility and boosted sales.
• Led seasonal sales events, coordinating logistics and optimizing staffing for peak periods.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Trained new associates on sales techniques and store policies to improve team performance.