Caroline Reyes
Pearsall,TX
Summary
Human resources generalist with 4 years of experience in HR, including hiring and terminating, disciplining employees and helping department managers improve employee performance. Easily picks up any job skill needed. Can partially communicate, understand, and read Spanish language.
Overview
12
12
years of professional experience
Work History
Substitute Teacher
Pearsall ISD
Pearsall, TX
08.2023 - 05.2024
- Provided classroom instruction outlined in teacher's lesson plans.
- Showed Powerpoint Presentations, videos and interactive websites to aid students with comprehension.
- Distributed worksheets and homework assignments from head teacher to assist with classroom operations.
- Left notes for head teacher about notable students, events and problems.
- Maintained classroom order and enforced school and class rules.
- Answered student questions about course concepts.
- Addressed rowdy and uncooperative students by speaking firmly and informing head teacher of transgressions.
- Assisted struggling students with classroom assignments with one-on-one tutoring.
- Operated computers or audio-visual aids to supplement class presentations.
- Followed established lesson plans to continue learning trajectory.
- Took attendance and maintained attendance records during period as substitute.
- Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
ER Clerk
Frio Regional Hospital
Pearsall, TX
10.2023 - 10.2023
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Communicated with patients with compassion while keeping medical information private.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Compiled and coded patient information or data in appropriate computer system.
Resident Supervisor
South Texas Family Residential Center
Dilley, TX
01.2020 - 02.2022
- Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Developed and deepened relationships with residents and fellow staff.
- Communicated with staff to resolve problems with individual students.
- Conducted regular rounds to keep residents and areas safe and secure.
- Answered telephones and routed calls or delivered messages.
Front Desk Manager
AUM Unity
Pearsall, TX
11.2014 - 12.2019
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
- Managed customer complaints and rectified issues to complete satisfaction.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Monitored reservations to track incoming parties and special events.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Welcomed large volume of guests and improved overall customer service.
- Completed financial audits on scheduled basis.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Balanced hotel accounts at end of each shift.
- Managed guest check-in and check-out procedures, reservations and payments.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Created and optimized employee schedules for shift coverage.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Oversaw cash and credit card payment transactions at the front desk.
- Resolved guest complaints promptly and followed-up to verify restored satisfaction.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
Housekeeper
Hampton Inn by Hilton
Pearsall, TX
09.2014 - 11.2014
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Used cleaning chemicals following proper guidelines.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Interacted pleasantly with clients and guests when performing daily duties.
- Sorted and counted linens and organized in storage areas.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
Cashier
Heavenly Shaved Ice
Pearsall, TX
03.2013 - 09.2013
- Made shaved ice cones, prepped all food items on menu, did inventory at the beginning and end of shift, closed and opened register
Bagger
H-E-B
Pearsall, TX
04.2012 - 03.2013
- Bagged customer items in alignment with industry best practices.
- Packed purchased items in shopping bags appropriately to avoid bag breaks and spills.
- Assisted customers with unloading purchases onto conveyor belt at checkout.
- Returned unwanted merchandise to appropriate store shelves.
- Loaded packages and bags into shopping carts and transferred goods to customer vehicles.
- Collected shopping carts from parking lot and returned to store.
Education
Pearsall High School
06.2013
Skills
- Easily picks up any job skill needed
- Detail oriented
- Excellent written and oral communication skills
- Develops positive workplace relationships
- Records Management
- Adaptable
Accomplishments
Took a course in OSHA back in High School.
Languages
Spanish
Timeline
ER Clerk
Frio Regional Hospital
10.2023 - 10.2023
Substitute Teacher
Pearsall ISD
08.2023 - 05.2024
Resident Supervisor
South Texas Family Residential Center
01.2020 - 02.2022
Front Desk Manager
AUM Unity
11.2014 - 12.2019
Housekeeper
Hampton Inn by Hilton
09.2014 - 11.2014
Cashier
Heavenly Shaved Ice
03.2013 - 09.2013
Bagger
H-E-B
04.2012 - 03.2013
Pearsall High School
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