Caroline Reynolds
Largo,Florida
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Ride Share Employee
Uber
Tampa, FL
03.2017 - Current
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Worked extra hours to achieve company coverage during periods of low driver availability due to illness, weather and other unanticipated factors.
- Assisted mobile app users with closing out rideshare.
- Helped passengers with luggage, collected fares and politely answered questions.
- Protected riders with good driving habits, emergency first aid and discrete handling of special circumstances.
Customer Service Representative
24/7 Intouch
Clearwater, FL
05.2017 - 02.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Corporate Banking Customer Service Officer
NCNB National Bank
Tampa, FL
11.1994 - 02.1997
- Assisted clients in developing strategic plans for capital investing and banking.
- Reviewed and analyzed transactions to verify proper processing according to established quality standards.
- Communicated effectively with customers, managers and co-workers through email, phone and traditional postal mail.
- Used various software to access customer details and databases.
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
Customer Service Representative
First Florida Bank
Tampa, FL
01.1985 - 01.1994
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Used Fraud troubleshooting, to identify individuals attempting to fraudulently use ATM cards
- Used techniques to detain said individuals while discreetly contacting law enforcement & having them dispatched to ATM machine
Education
No Degree - English Composition
Hillsborough Community College
Tampa, FLGED -
Key West High School
Key West, FL03.1978
Skills
- Dependable and Trustworthy
- Efficiency and Time Management
- Data Entry and Maintenance
- Upbeat and Positive Personality
- Customer Data Confidentiality
- Courteous with Strong Service Mindset
- Responding to Difficult Customers
- Customer Retention Strategies
Timeline
Customer Service Representative
24/7 Intouch
05.2017 - 02.2020
Ride Share Employee
Uber
03.2017 - Current
Corporate Banking Customer Service Officer
NCNB National Bank
11.1994 - 02.1997
Customer Service Representative
First Florida Bank
01.1985 - 01.1994
No Degree - English Composition
Hillsborough Community College
GED -
Key West High School
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