Caroline Rice
Toledo,OH
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations. Excelled at Starbucks by leveraging exceptional customer service and espresso machine expertise, significantly improving beverage sales. Adept at fostering team collaboration and building lasting customer relationships, demonstrating outstanding hospitality service expertise and time management skills.
Overview
1
1
year of professional experience
Work History
Barista
Starbucks, Kroger
Holland, OH
05.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
Shampoo Technician
Allure The Art of Beauty
Toledo, OH
02.2024 - 04.2024
- Developed strong relationships with clients, leading to repeat business and positive word-of-mouth referrals.
- Supported salon operations by managing inventory levels of shampoo products and supplies.
- Promoted salon services and retail products, contributing to increased sales revenue for the establishment.
- Improved customer satisfaction by providing exceptional scalp massages and shampoo treatments.
- Effectively communicated with stylists regarding any specific client requests or treatment preferences, ensuring seamless transitions between services.
- Assisted stylists in their daily tasks, ensuring timely completion of appointments and maximum productivity.
Sales Associate
Pacific Sunwear
Toledo, OH
05.2023 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Toledo School For The Arts
Toledo, OH05.2024
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Order Taking
- Cash Register Operation
- Espresso machine operation
- Safe Food Handling
- Beverage Preparation
- Safe Food Handling Practices
- Hospitality service expertise
- Inventory Management
- Retail Management
- Time Management
- Hospitality and Professionalism
- Active Listening
- Relationship Building
Timeline
Barista
Starbucks, Kroger
05.2024 - Current
Shampoo Technician
Allure The Art of Beauty
02.2024 - 04.2024
Sales Associate
Pacific Sunwear
05.2023 - 02.2024
High School Diploma -
Toledo School For The Arts