Caroline Riley
Lafayette,IN
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry, and database administration.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level teaching position. Ready to help the team achieve school goals.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Babysitter
Family Members
01.2015 - Current
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Supported academic growth by assisting with homework assignments, enhancing comprehension, and providing additional resources as needed.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Reassured children when upset providing emotional support and stability.
- Monitored children's play activities to verify safety.
- Administered medications, following strict instructions from parents and medical labels.
Secretary
A Fire's Place
10.2021 - 08.2023
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Implemented new office procedures to improve workflow efficiency while reducing administrative errors.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Reduced incoming call response time by implementing an effective call routing system.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
Teacher's Assistant
School Programs
08.2018 - 05.2019
- Handed out classroom materials, like pencils, paper, and crayons.
- Graded assignments and reported individual progress to teacher.
- Reviewed lesson material with students individually or in small groups.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Copied, organized and distributed classroom assignments or other paperwork.
Altar Server
St. Lawrence Catholic Church
10.2015 - 03.2016
- Strengthened personal commitment to faith development through regular attendance at Altar Server training sessions.
- Ensured a smooth flow of services by coordinating with clergy, choir, and other participants during mass.
- Maintained an organized and reverent environment with thorough attention to detail in altar setup and clean-up tasks.
- Developed strong teamwork skills through working closely with fellow altar servers, priests, and parish staff members.
- Increased efficiency in service proceedings by promptly responding to cues from the presiding priest or deacon.
- Lit all candles prior to Mass and prepared for entrance procession.
Education
Bachelor of Arts - Liberal Arts And Sciences
Purdue University
West Lafayette, IN05.2024
High School Diploma -
Lafayette Jefferson High School
Lafayette, IN06.2020
Skills
- Customer Service
- Appointment Scheduling and Appointment Coordination
- Supply Restocking
- Mail Distribution
- Quickbooks
- Keyboarding Skills
- Verbal and Written Communication
- Multi-Line Phone Systems
- Microsoft Expertise
- Organization; Organizational Skills
- Complex Problem-Solving
- Attention to Detail
Affiliations
- Phi Beta Chi
Certification
- TESOL License - Achieved in 2023
Activities and Interests
I play recreational tennis and pickleball, I enjoy listening to music, I like to travel, and I like to spend time with family and friends.
Additional Information
I am a soon-to-be college graduate with two Bachelors of Arts in Political Science and Sociology and a minor in Environmental Politics and Policy. I am organized, excellent at time management, great at communication, and great at planning.
Timeline
Secretary
A Fire's Place
10.2021 - 08.2023
Teacher's Assistant
School Programs
08.2018 - 05.2019
Altar Server
St. Lawrence Catholic Church
10.2015 - 03.2016
Babysitter
Family Members
01.2015 - Current
Bachelor of Arts - Liberal Arts And Sciences
Purdue University
High School Diploma -
Lafayette Jefferson High School
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