Caroline Robinson Garrett

• Patient Registration: Collecting and verifying patient information, including demographics, insurance details, and payment information.
• Insurance Verification: Contacting insurance companies to verify coverage and eligibility for services.
• Appointment Scheduling: Scheduling appointments for patients and managing patient flow.
• Patient Communication: Answering patient questions, addressing concerns, and providing information about procedures and policies.
• Data Management: Entering patient information into electronic health records (EHR) systems and maintaining accurate records. Use of Phreesia and Athena.
• Payment Collection: Collecting co-pays, deductibles, and other payments from patients.
• Coordination: Working with clinical staff and other healthcare professionals to ensure smooth patient flow and efficient operations.

• Greeting patients, customer service, completes full patient registration at date of service, adheres to financial & cash control policies & procedures, thoroughly explains and secures Hospital & patient legal.
• Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services. May also assist with scheduling diagnostic procedures.
• EPIC data software use.
• Educates patients about patient financial liabilities, employs proper, compliant patient liability collection techniques before, during & after date of service, performs Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures.
• Secures medical necessity checks/verification in accordance to Centers for Medicare & Medicaid services, verifies insurance, benefits, coverage & eligibility, completes assigned registration financial clearance work lists activities, obtains insurance authorizations for scheduled & unscheduled Hospital services, and secures inpatient visit notification to payors.
• May also assist with scheduling and coordinating post discharge care for patients.
• Assisted in ER Department as needed.
• Implemented new procedures and technologies that improved efficiency and streamlined operations.

· Patient Access Coordinator, floater Lexington/Nicholasville locations

· Greets patients and their caregivers and records pertinent information into a computer database

· Assists patients during checkout, and ensures they have post-treatment instructions if required

· Records insurance information and obtains pre-approval for treatment if needed

· Calculates payment information, accepts funds, and credits accounts accordingly

· Processes the information required for admittance, dismissal and insurance billing of patients

· Relays information between patients and other staff members, and provides them with updates as needed. Managed patient referrals