Caroline Rodrigues Batista

Delivered exceptional customer service by addressing inquiries, resolving issues, and providing timely support, enhancing client satisfaction and retention. Coordinated and communicated with clients to handle billing concerns, process refunds, and provide detailed explanations of financial transactions, contributing to a positive customer experience

Managed financial transactions and maintained accurate records for accounts payable and receivable, ensuring timely and precise financial reporting. Prepared and reconciled bank statements and general ledger accounts, identifying and resolving discrepancies to maintain financial integrity. Utilized accounting software QuickBooks.

Efficiently managed daily administrative tasks, including scheduling meetings, handling correspondence, and maintaining office supplies, ensuring smooth and organized operations, coordinating calendars, and preparing reports.

Collaborated with cross-functional teams to integrate customer feedback into financial analysis and reporting processes, driving improvements in both customer service and financial strategies.

Assisted in managing project financials by tracking budgets, monitoring expenses, and ensuring adherence to financial guidelines and project goals.

Managed employee records and documentation, including onboarding materials, performance evaluations, and leave requests, ensuring accuracy and compliance with company policies. Coordinated training and development programs by scheduling sessions, preparing materials, and tracking employee participation to enhance skills and career growth.