Caroline Rodriguez
Valrico
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Medical Assistant/Receptionist
Health + Glow Primary Care
09.2024 - 02.2025
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Sent patient medications directly to pharmacy for filling
Lab Assistant
HCA Brandon Hospital
10.2023 - 07.2024
- Prepared specimens for testing and analysis.
- Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
- Carefully reviewed test results for accuracy.
- Demonstrated competence in collecting lab samples for testing.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Work with Infectious Disease Control
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Phlebotomist 2
Tampa General Hospital
03.2023 - 08.2023
- Used personal protective equipment correctly to protect coworkers and patients.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Reviewed patient records for accuracy and completeness.
- Organized daily work based on collection priority.
- Packaged and shipped specimens to central lab daily.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Trained new phlebotomists
Phlebotomist 2
TGH- HealthPlex
03.2023 - 07.2023
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Used personal protective equipment correctly to protect coworkers and patients.
- Organized daily work based on collection priority.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Centrifuged blood samples as outlined in clinical protocols.
Phlebotomist
Referencia
01.2020 - 01.2023
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Organized daily work based on collection priority.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Centrifuged blood samples as outlined in clinical protocols.
- Conducted venipuncture and other CT procedures.
Operations Manager
Royal Service Transportation
05.2018 - 08.2023
- Established positive and effective communication among drivers and clients, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Introduced new methods, practices, and systems to reduce turnaround time.
Supervisor of Operations
One Stop 3PL
05.2013 - 08.2023
- Devised processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety, and compliance.
- Directed shipping and receiving of wide range of products daily.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Processed new hire paperwork and documents.
- Maintained payroll information by calculating, collecting, and entering data.
- Created payroll reports, tax forms and other financial reports to provide employer with necessary information to make informed business decisions.
Education
Associate of Science - Science Education
Seton Hall University
West Orange, NJ 06.2011 - 06.2013
High School Diploma -
St Patrick High School
Elizabeth 09.2007 - 05.2011
Skills
- Distribution and warehousing
Transportation activity management
Documentation
Logistics Management
Policy and procedure adherence
Warehouse Logistics
Proficiency in Microsoft
Dispatching procedures
Performance reviews
Human resources team leadership
Sample and specimen collection
Venipuncture
Blood specimen storage
Specimen labeling procedures
Timeline
Medical Assistant/Receptionist
Health + Glow Primary Care
09.2024 - 02.2025
Lab Assistant
HCA Brandon Hospital
10.2023 - 07.2024
Phlebotomist 2
Tampa General Hospital
03.2023 - 08.2023
Phlebotomist 2
TGH- HealthPlex
03.2023 - 07.2023
Phlebotomist
Referencia
01.2020 - 01.2023
Operations Manager
Royal Service Transportation
05.2018 - 08.2023
Supervisor of Operations
One Stop 3PL
05.2013 - 08.2023
Associate of Science - Science Education
Seton Hall University
06.2011 - 06.2013
High School Diploma -
St Patrick High School
09.2007 - 05.2011
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