Caroline Roque Barreira
Queens,NY
Summary
Versatile Human Resources Generalist bringing an in-depth understanding of diverse HR areas. Focused on strengthening business procedures for behavioral and performance problems. Skilled in investigating concerns, resolving disputes and developing and implementing innovative solutions. Commended for superior performance and consistently going above and beyond to exceed goals. Decisive and systematic professional with strong leadership and communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
HR Generalist
Gourmet Boutique, LLC
Jamaica, NY
07.2023 - Current
- Investigated allegations of discrimination or harassment or misconduct within the workplace.
- Compiled reports related to hiring, termination, promotions, absences, turnover rates.
- Managed recruitment processes, including job postings and interviews.
- Conducted employee onboarding process, orientations, and exit interviews.
- Resolved complex employee disputes through mediation or arbitration.
- Organized staff events such as annual picnics, team building activities, and holiday parties.
- Assisted with payroll processing by verifying timekeeping records.
- Reviewed job descriptions and updated them as needed according to changing business needs.
- Conducted background checks and I-9's to verify employment eligibility.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Monitored company compliance with labor regulations at all levels.
- Maintained confidential personnel files in accordance with applicable laws and regulations.
- Reviewed job descriptions, identified necessary changes and updated accordingly.
- Provided guidance to managers on employee relations issues.
- Explain and process FMLA and Disability paperwork with employees.
- Established and maintained trusted relationships around organization to optimize business and employee experience.
Assistant Store Manager
Foot Locker
Valley Stream, NY
11.2019 - 07.2023
- Oversaw aspects of maintenance, inventory and daily activity management.
- Coached and developed store associates through formal and informal interactions.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Maintained inventory by checking merchandise to determine levels.
- Handled scheduling for store shifts to achieve adequate staffing.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Organized recruitment by screening resumes and scheduling interviews.
- Conducted new hire orientation preparation, scheduling and administration.
- Demonstrated awareness, understanding and skills necessary to work in diverse environment.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
- Interpreted and explained human resources policies, procedures or regulations.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Organized and stored employment forms and information.
- Updated internal databases with new employee information, contact details and employment forms.
Cashier
Foot Locker
Elmhurst, NY
08.2016 - 11.2019
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Changed and adjusted displays for new product launches, seasonal changes and different themes.
- Aligned visual merchandising strategies and products with company messages, target audience and marketing goals.
- Placed prices and descriptive signage to enhance displays and promote items.
Sales Associate
Aldo Shoes
Elmhurst, NY
04.2018 - 08.2018
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Fostered relationships with customers to expand customer base and retain business.
- Answered incoming telephone calls to provide store, products and services information.
Education
Bachelor of Fine Arts - Multimedia And Minor in Human Resource Management
Lehman College of The City University of New York
The Bronx, NY09-2023
High School Diploma -
HS For Health Professions And Human Services
Manhattan, NYSkills
- Verbal and Written Communication
- Attention to Detail
- Team Building and Leadership
- Employee Onboarding
- Understanding of HR Policies
- Talent Recruitment
- Willingness to Learn
- Interpersonal skills
- Microsoft office (Excel, Word, Powerpoint, Teams, Outlook, Sharepoint)
- PeopleSoft Software
- JDA Software
- ADP Software
- Onboarding and Orientation
- Background Checks
- Bilingual in English and Spanish
Accomplishments
- Magna Cum Laude Undergraduate
Certification
- Coursea Certificate: Google Foundations of Project Management
Additional Information
- Affiliate of SHRM
Timeline
HR Generalist
Gourmet Boutique, LLC
07.2023 - Current
Assistant Store Manager
Foot Locker
11.2019 - 07.2023
Sales Associate
Aldo Shoes
04.2018 - 08.2018
Cashier
Foot Locker
08.2016 - 11.2019
Bachelor of Fine Arts - Multimedia And Minor in Human Resource Management
Lehman College of The City University of New York
High School Diploma -
HS For Health Professions And Human Services
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