Caroline Ross
Lindenhurst,NY
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Highly experienced sales associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales associate
10.2022 - 01.2023
- Provided customer service that promoted satisfaction
- Managed other associate
- Opened and closed registers
- Restocked store
- Organized store.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Provided positive first impressions to welcome existing, new, and potential customers
- Engaged with customers to effectively build rapport and lasting relationships
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
Ride operator
Adventureland
04.2021 - 08.2021
- Communicated and worked with guests to solve problems to meet their needs efficiently
- Followed and maintained safety protocols to ensure safe and fun experience for guests
- Kept line organized and efficient to maximize guest satisfaction.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area
Cashier
Party City
09.2020 - 11.2020
- Maintained clean work environment
- Stocked shelves to maintain organized environment
- Communicated with customers to help satisfy their needs and located items
- Provided customer assistance that prompted satisfaction and brand loyalty.
- Lifted up to 50 pounds at once
- Answered questions about store policies and addressed customer concerns
- Worked closely with shift manager to solve problems and handle customer concerns
- Greeted customers entering store and responded promptly to customer needs
- Helped customers complete purchases, locate items, and join reward programs
Education
Bachelor of Science - Biology
Hofstra University
Hempstead, NY05.2026
Bachelor of Science in Accounting - undefined
Siena College
Loudonville, NY05.2024
Skills
- Knowledge of programming data
- Microsoft certified
- Upselling
- Customer Needs Assessment
- Business Development
- Inventory Control
- Order Processing
- Sales Development
- Listening Skills
- Professional Demeanor
- Customer Service
- Party decoration product knowledge
- Cash Handling Accuracy
- Merchandise Display
- Client Service
- Meeting deadlines
- Cash Register Operation
- Time Management
- Excellent people skills
- Fraud Detection
- Guest Relations
- Sales Training
Certification
- CISA - Certified Information Systems Auditor
Languages
English
Native or Bilingual
Polish
Native or Bilingual
Timeline
Sales associate
10.2022 - 01.2023
Ride operator
Adventureland
04.2021 - 08.2021
Cashier
Party City
09.2020 - 11.2020
Bachelor of Science - Biology
Hofstra University
Bachelor of Science in Accounting - undefined
Siena College
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