Caroline Roundtree
Pittsburg,CA
Summary
Motivated and dedicated professional seeking a position as a retail sales associate. With twelve years of experience as an Assistant Supervisor, honed customer service abilities and developed a strong proficiency in EPIC, Microsoft Word, Excel, and PowerPoint. Additionally, possesses excellent verbal and written communication skills. Ability to work effectively with individuals of diverse personalities consistently results in the development of strong collaborative relationships and the delivery of impressive results.
Overview
30
30
years of professional experience
Work History
Assistant Supervisor
Premier Medical Mgmt Inc.
02.1995 - 05.2007
- Receives patients, updates and processes patient information, assists supervisor, greets patients, maintains physician's sign-in sheets, checks referrals, answers telephone, distributes charts, creates medical records, trains new employees, and follows corporate policies.
Sales Associate
Heritage/Forever 21
11.2008 - 06.2009
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
Victoria Secret
07.2009 - 09.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Medical Imaging Clerk
Sutter Delta Medical Center
12.2009 - Current
- Answer phones, fax patient's reports, greet patients/guests, take insurance information, assist patients with pre-registration forms, place outpatient orders in EPIC, perform clerical duties, schedule appointments, process subpoenas for medical records, and digitize exams into VISAGE.
Education
University of Phoenix
Pleasanton, CA12.2010
Faulkner University
Mobile, AL06.2006
University of Mobile
Mobile, AL07.2005
Southeast College of Technology
Mobile, AL02.1995
Bishop State Community College
Mobile, AL08.1994
John L. LeFlore High School
Mobile, AL05.1993
Skills
- Strong Communication Skills
- Technical Support Experience
- Self-Motivation and Initiative
- Deadline Oriented Approach
- Quality Control Management
- Continuous Improvement Mindset
- Indexing and Cataloging
- Collaborative Teamwork
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Multitasking Abilities
Skills
Clerk/Clerical, Data Entry, Receptionist, Healthcare customer service, Medical billing, Clerical customer service, Customer service manager, Customer service rep, Entry level customer service
Timeline
Medical Imaging Clerk
Sutter Delta Medical Center
12.2009 - Current
Sales Associate
Victoria Secret
07.2009 - 09.2010
Sales Associate
Heritage/Forever 21
11.2008 - 06.2009
Assistant Supervisor
Premier Medical Mgmt Inc.
02.1995 - 05.2007
University of Phoenix
Faulkner University
University of Mobile
Southeast College of Technology
Bishop State Community College
John L. LeFlore High School
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