Caroline Santee
Unadilla,NY
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Manager / Crew
Wendys
Jamestown, NY
08.2023 - 08.2026
- Supervised staff to ensure efficient operation and high-quality customer service.
- Implemented training programs for new employees, enhancing team performance and service speed.
- Monitored compliance with health and safety regulations, maintaining a safe work environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Job Coach
The Resource Center
Jamestown, NY
04.2024 - 06.2026
- Facilitated job readiness workshops, enhancing clients' interview skills and workplace etiquette.
- Collaborated with local businesses to identify job openings suitable for diverse client needs.
- Monitored client progress in employment settings, providing ongoing support and feedback.
- Developed individualized employment plans tailored to clients' strengths and career goals.
- Established partnerships with community organizations to expand resources for client support.
- Advocated for clients' needs in workplace environments, fostering positive employer relationships.
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Offered ongoing support to clients throughout their job search process, leading to increased levels of motivation and self confidence.
- Assisted clients in overcoming barriers to employment by addressing issues such as lack of experience or gaps in work history through effective strategizing.
- Kept detailed records of individual histories, scores, and documents.
Crew / Manager
Wendys
Cranberry, PA
09.2021 - 08.2023
- Provided excellent customer service, addressing inquiries and concerns promptly.
- Assisted in training new employees on operational procedures and best practices.
- Maintained cleanliness and organization of workstations during shifts.
- Prepared food items according to health and safety standards.
- Operated cash register and processed customer transactions efficiently.
- Collaborated with team members to meet high-volume demands during peak hours.
Cashier / Stocking Associate
Walmart
Cranberry, PA
08.2020 - 09.2021
- Maintained accurate cash drawer through diligent counting and reconciliation.
- Assisted customers with inquiries, providing exceptional service and support.
- Trained new cashiers on operational procedures and customer service best practices.
- Streamlined checkout processes, enhancing overall customer satisfaction and experience.
- Ensured compliance with safety and sanitation standards during stocking operations.
- Collaborated with management to optimize stock placement for improved accessibility.
- Maintained effective team member communication.
Crew Trainer
McDonald's
Franklin, PA
04.2017 - 08.2020
- Trained new crew members on operational procedures and customer service standards
- Delivered exceptional customer service in a fast-paced environment, ensuring positive dining experiences.
- Managed cash register operations accurately, handling transactions and balancing drawers at shift end.
- Greeted customers promptly and took orders to keep the flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
Education
High School Diploma -
Franklin Area High School
Franklin, PASkills
- Positive attitude and enthusiasm
- Cleaning and sanitation
- Efficient service delivery
- Team leadership
- Patience and empathy
- Money handling
- Customer engagement
Timeline
Job Coach
The Resource Center
04.2024 - 06.2026
Manager / Crew
Wendys
08.2023 - 08.2026
Crew / Manager
Wendys
09.2021 - 08.2023
Cashier / Stocking Associate
Walmart
08.2020 - 09.2021
Crew Trainer
McDonald's
04.2017 - 08.2020
High School Diploma -
Franklin Area High School