Caroline Schaerrer

Regency Royale is a high-end custom carpet and rug showroom:

• Handled credit card transactions and maintained sales and payments records accurately.
• Streamlined operations for increased efficiency by effectively managing approximately 20 phone calls and emails per day and assisting walk-in clients.
• Maintained a well-organized showroom with 20-50 new updated samples added on a daily basis contributing to a continuous turnover of beautiful resources to inspire clients.
• Supported office efficiency by performing clerical tasks such as data entry, quotes, sales orders, photocopying, scanning, and faxing documents, and created a spreadsheet to track the 30-50 samples loaned out to clients daily.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Enhanced customer satisfaction by promptly addressing inquiries, resolving problems, and providing accurate information the same day or within 24 hours.

Hamilton Park is an Interior Design retail furniture store:

• Managed 3-5 new construction and/or remodeling projects simultaneously, ensuring timely delivery of high-quality designs within budget constraints.
• Initiated partnerships with external vendors when necessary to supplement in-house capabilities.
• Mentored junior designers to develop their skills and advance within the company.
• Created an open environment where designers felt empowered to share ideas freely, fostering a culture of innovation and collaboration.
• Streamlined design processes for improved results by creating a document trail that followed every step of the process to ensure accuracy.
• Established clear communication channels between designers, building contractors, and clients for seamless collaboration.
• Presented design concepts to clients, incorporating feedback and making revisions as needed to meet expectations.

Mountainland Kitchen & Bath is a plumbing fixture supplier serving wholesale and retail customers.

• Oversaw daily operations of 3,000-sf showroom, ensuring a clean, organized, and welcoming environment for customers.
• Boosted customer satisfaction ratings through attentive service, addressing concerns promptly, and resolving issues effectively.
• Developed strong relationships with vendors, negotiating favorable terms and securing exclusive product lines for showroom.
• Coordinated quarterly special events and promotions to showcase new products and drive sales growth. Managed more than 40 custom projects over a 2-year period by completing initial quotes, design and sample requests, and ordering and tracking products projects
• Provided prompt, courteous service to every individual entering showroom.
• Maintained accurate financial records for all transactions within showroom, ensuring timely invoicing and payment collections from customers immediately when completing a same-day transaction, or when order arrives at warehouse.

Sullivan Homes is a custom and semi-custom home builder:

• Kept up to date on industry trends to provide informed suggestions regarding new products for new home interiors.
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
• Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally on a daily basis via emails and phone calls.
• Coordinated appointment schedules efficiently, maximizing daily client bookings of a maximum 5 appointments per week per designer, without compromising service quality.
• Conducted thorough measurements and provided expert advice on custom Fireplaces and custom Cabinetry design.
• Liaison with cross-functional teams, resulting in seamless project execution and enhanced outcomes on a weekly basis.

Mountainland Kitchen & Bath is a plumbing fixture supplier serving wholesale and retail customers:

• Oversaw daily operations of showroom, ensuring a clean, organized, and welcoming environment for customers.
• Collaborated weekly with company leadership on strategic planning initiatives to optimize profitability and long-term success of showroom.
• Boosted customer satisfaction ratings through attentive service, addressing concerns promptly, and resolving issues effectively.
• Developed strong relationships with vendors, negotiating favorable terms and securing exclusive product lines for showroom.
• Coordinated quarterly special events and promotions to showcase new products and drive sales growth.
• Provided prompt, courteous service to every individual entering showroom.
• Maintained accurate financial records for all transactions within showroom, ensuring timely invoicing and payment collections from customers immediately when completing same-day transaction, or when order arrives at warehouse.
• Supplied Plumbing fixtures for 3 homes in the Southern Utah Parade of Homes.

Ence Homes is largest family-owned home builder in Southern Utah since 1957:

Kept up to date on industry trends to provide informed suggestions regarding new products for new home interiors.

• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
• Involved in weekly team productivity meetings with regular communication and progress updates, fostering a collaborative work environment.
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
• Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
• Liaison for cross-functional teams, resulting in seamless project execution and enhanced outcomes
• Coordinated appointment schedules efficiently, maximizing daily client bookings for 3 designers with 2 appointments per designer per week without compromising service quality.
• Conducted thorough measurements and provided expert advice on custom Fireplaces and custom Cabinetry design.

Gateway Financial is a small family-owned debt collection business:

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Conducted monthly inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Sunbrook Communities/Sunhill Homes is a small home builder developing the community built around Sunbrook Golf Course since 2008:

• Developed strong relationships with clients, resulting in increased customer satisfaction and repeat business.
• Coordinated with vendors and suppliers for efficient procurement of materials, negotiating favorable terms for company.
• Strengthened cross-functional collaboration between departments to enhance communication flow and project coordination efforts.
• Established inviting showroom environment that showcased latest design trends and captured potential homebuyers' interests.
• Maintained a strong knowledge base in industry trends and innovations, incorporating them into client proposals as appropriate.
• Managed 10-15 projects simultaneously, ensuring deadlines were met while maintaining high standards of quality control, including new builds, and several homes going through Remediation due to blue clay soil.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.