Summary
Overview
Work History
Education
Skills
Timeline
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Caroline Senion

Atlanta,GA

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

8
8
years of professional experience

Work History

Casting Coordinator

Central Casting
03.2022 - 03.2025
  • Facilitated over 200+ background and stand-in placement, ensuring smooth production operations.
  • Spearheaded cross-departmental meetings to drive growth of 50% of new registration, and improve purchasing and training processes.
  • Managed client expectations by maintaining 70% of call volume daily, achieving high standards of service quality, and efficiency.

Lifetouch Photographer

Shutterfly
08.2023 - 02.2024
  • Conduct 80% on-site portrait sessions by setting up and operating portable studios with professional cameras, lighting, and props.
  • Manage post-session workflow and client interactions by uploading and organizing digital files, accurately tagging images, and providing professional customer service to students, parents, and school staff.
  • Coordinate order forms and digital products (like picture packages) hourly to make sure clients had products by end of the day.

Assistant Manager

Amazon Fulfillment
09.2017 - 01.2022
  • Established cross-functional team meetings across outbound, purchasing, training, and facilities, helping manage growth rates of 25% in operational volume.
  • Successfully expedited 100+ urgent shipments annually, meeting 100% of critical customer deadlines and directly contributing to improved client satisfaction scores.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.

Education

Bachelor of Arts - Broadcast Communications

Fairleigh Dickinson University
Teaneck, NJ
05.2017

Associates of Arts - Journalism

Burlington County College
Mount Laurel, NJ
12.2014

Skills

  • Microsoft Office proficiency
  • Content creation and management
  • Social media strategy
  • SEO expertise
  • Zendesk proficiency
  • CRM software management
  • Chat Support
  • Technical Support
  • Conflict resolution and employee coaching
  • Post-production editing (Adobe Photoshop, Lightroom, Capture One)
  • Inventory control and stock replenishment
  • Inbound and Outbound Call Volume
  • Talent scouting

Timeline

Lifetouch Photographer

Shutterfly
08.2023 - 02.2024

Casting Coordinator

Central Casting
03.2022 - 03.2025

Assistant Manager

Amazon Fulfillment
09.2017 - 01.2022

Associates of Arts - Journalism

Burlington County College

Bachelor of Arts - Broadcast Communications

Fairleigh Dickinson University

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