Caroline D Smith
Erie,CO
Summary
Resourceful and innovative Instructional Designer and Pharmacy Educator with combined experience of 20 years in pharmacy and e-learning/curriculum development for wide variety of cultural and professional backgrounds. Offering insightful analysis of content and design to create value-added learning programs that achieve desired business outcomes. Strong communication and interpersonal skills to build relationships with stakeholders and assess learning needs.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Online Curriculum Consultant
C. SMITH CONSULTING
01.2020 - Current
- Provide instructional design services to individuals and companies in need of curriculum and content updates, advertising fliers and event planning.
- Converted Tigrett Leadership Academy’s in-person, 3 day seminars into on-line training materials used by the Department of Justice and state judicial departments around the country to mitigate the COVID shutdowns.
- Enhanced curriculum quality by conducting thorough evaluations and suggesting improvements for better learning outcomes
- Optimized curriculum implementation through the creation of detailed pacing guides
- Participated in ongoing professional development workshops to stay current with emerging trends in education policy and practice
- Provided valuable feedback on content chronology and delivery methods
Program Director/Clinical Coordinator
EMILY GRIFFITH TECHNICAL COLLEGE
12.2021 - 01.2023
- Provided direction and oversight of pharmacy technician training program. Program duties included: budget and lab supply management, continuous program improvements and updates, development of comprehensive online course materials for pharmacy operations, pharmacology, calculations, pharmacy law, community and institutional pharmacy, professionalism and communication, and sterile and non-sterile compounding. Maintained compliance with ASHP/ACPE guidelines for didactic, simulated, and experiential program segments. Developed program marketing materials, served as clinical coordinator for students on experiential rotations. Preceptor for CU-Denver School of Pharmacy supervising PharmD students on academic rotations.
Surgical Supply Coordinator
GOOD SAMARITAN MEDICAL CENTER
01.2017 - 07.2020
- Enhanced warehouse organization, resulting in increased productivity and improved space utilization.
- Provided training to junior team members on best practices related to supply coordination, fostering a culture of learning and growth within the department.
- Improved inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Facilitated communication between departments regarding inventory needs and availability, promoting seamless collaboration.
- Ensured compliance with company policies and industry regulations during all aspects of supply coordination.
Certified Pharmacy Technician
LONGMONT UNITED HOSPITAL
01.2015 - 01.2017
- Performed regular audits to maintain compliance with state regulations and company policies
- Increased customer satisfaction by delivering friendly, personalized service during transactions
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner
- Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care
- Supported pharmacists in compounding custom medications according to individual patient needs
- Ensured medication safety with thorough verification of prescription orders and drug interactions
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service
- Answered incoming phone calls and addressed questions from customers and healthcare providers
Pharmacy Technician Instructor
ARAPAHOE COMMUNITY COLLEGE
01.2014 - 01.2017
- Stayed current with industry trends and advancements by attending conferences, workshops, and other professional development opportunities.
- Designed engaging instructional materials including presentations, handouts, activities, quizzes, and exams tailored to diverse learning styles.
- Continuously revised course materials based on feedback from students for better comprehension of complex topics.
- Provided guidance and support to students in preparation for the Pharmacy Technician Certification Exam, resulting in increased pass rates.
- Enhanced student understanding of pharmacy technician concepts by incorporating real-world examples and case studies.
- Assisted in updating program curriculum to align with evolving industry standards and certification requirements.
- Advised students on academic and career-related matters, helping them make informed decisions about their future paths.
Program Director/Clinical Coordinator
FRONT RANGE COMMUNITY COLLEGE
05.2011 - 08.2014
- Collaborated closely with executive leadership to develop strategic plans for long-term growth.
- Advanced community outreach efforts by forging strong relationships with local partners.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Verified accuracy of program laws and compliance with American Society of Health-System Pharmacists (ASHP) rules and regulations.
- Organized on-campus Continuing Education events for pharmacy technicians.
- Coordinated a collaborative training event across medical field modalities, after securing $10k grant from Front Range Community College.
- Developed curriculum based on ADDIE/SAM and adult learning theory for computer based training (CBT)
Program Instructor/Externship Coordinator
EVEREST COLLEGE
01.2007 - 01.2011
- Enhanced student understanding by incorporating real-world examples and hands-on activities into the program curriculum
- Evaluated student performance regularly through assessments, modifying instructional strategies accordingly for improved comprehension
- Cultivated an inclusive learning environment that respected diverse perspectives, fostering peer-to-peer collaboration among students from different backgrounds
- Organized extracurricular activities related to the program''s subject matter, offering additional opportunities for enrichment and exploration outside of the classroom setting
- Implemented innovative teaching techniques that catered to diverse learning styles, resulting in increased student engagement
- Efficiently managed administrative responsibilities such as updating course materials, maintaining accurate records, and tracking student progress throughout their time in the program
- Provided individualized support and resources for students facing challenges, promoting academic success and personal growth
- Developed strong relationships with local organizations and community partners to create experiential learning opportunities for students beyond the classroom walls
- Collaborated with colleagues to develop cross-disciplinary programs, fostering a comprehensive learning environment.
Certified Pharmacy Technician
LUTHERAN MEDICAL CENTER
01.2003 - 01.2007
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions
- Resolved third-party billing, computer system and customer service issues
- Set up and modified patient profiles to include current medications and insurance details
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality
- Assisted in preparation, distribution and storage of pharmaceuticals
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles
Education
Bachelor of Science - Psychology
James Madison University
Harrisonburg, VAMaster of Science - Instructional Technology
Fort Hays State University
Online Degree05.2017
CPhT -
Certified Pharmacy Technician,
Pharmacy Technician Certification Board07.2004
Skills
- Microsoft Office Suite/Google Apps
- Online Curriculum Development and Evaluation
- Corporate Training
- Medical Terminology
- Skills Workforce Development
- Adult Learning Theory
- Customer service experience
- Policy Implementation
- Innovation and Creativity
- Organizational and Problem-solving Skills
- Inventory Management
- Self Motivation
- Adaptability and Flexibility
- Multitasking Abilities
- Attention to Detail
- Teamwork and Collaboration
- Pharmacy Law/HIPAA Compliance
Certification
- Nationally Certified Pharmacy Technician
- Colorado Career & Technical Education Instructor
Authoring Software
- Articulate 360
- Camtasia
- Canva
Associations
- ASHP
- TPTS
- PTCB
Learning Management Systems
- Moodle
- D2L
- Blackboard
- Google Classroom
- Canvas
Awards
- Teaching Excellence and Student Retention Awards
- Innovation Grant Recipient
Timeline
Program Director/Clinical Coordinator
EMILY GRIFFITH TECHNICAL COLLEGE
12.2021 - 01.2023
Online Curriculum Consultant
C. SMITH CONSULTING
01.2020 - Current
Surgical Supply Coordinator
GOOD SAMARITAN MEDICAL CENTER
01.2017 - 07.2020
Certified Pharmacy Technician
LONGMONT UNITED HOSPITAL
01.2015 - 01.2017
Pharmacy Technician Instructor
ARAPAHOE COMMUNITY COLLEGE
01.2014 - 01.2017
Program Director/Clinical Coordinator
FRONT RANGE COMMUNITY COLLEGE
05.2011 - 08.2014
Program Instructor/Externship Coordinator
EVEREST COLLEGE
01.2007 - 01.2011
Certified Pharmacy Technician
LUTHERAN MEDICAL CENTER
01.2003 - 01.2007
Bachelor of Science - Psychology
James Madison University
Master of Science - Instructional Technology
Fort Hays State University
CPhT -
Certified Pharmacy Technician,
- Nationally Certified Pharmacy Technician
- Colorado Career & Technical Education Instructor
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