Caroline souza
Fort Myers,FL
Overview
11
11
years of professional experience
Work History
Office Manager/Lecturer, Accounting and Finance Department
Rolling Stone Granite
Fort Myers, FL
02.2019 - Current
- Supervised staff members, organized schedules and delegated tasks.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed office budget to handle inventory, postage and vendor services.
- Monitored inventory levels and placed orders when needed.
- Delegated work to staff, setting priorities and goals.
- Managed, scheduled and coordinated office functions and activities for employees.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Responded to customer inquiries via phone or email in a professional manner.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Developed and implemented office policies and procedures.
- Maintained confidential records relating to personnel matters.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Recruited and trained new employees to meet job requirements.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Account Manager
Discover Marble and Granite
Fort Myers , Fl
01.2014 - 05.2018
- Addressed customer questions and concerns regarding products and services.
- Negotiated contracts and closed deals, focusing on long-term benefits for both the company and the client.
- Established strong relationships with decision-makers and influencers within client organizations.
- Presented product features and advantages to potential customers during sales meetings.
- Resolved customer complaints in a timely manner.
- Identified customer needs by asking questions and advising on best solutions.
Education
High School Diploma -
South Lyon High School
South Lyon, MI05-2007
Skills
- Vendor engagement
- Bookkeeping
- Staff hiring
- Billing
- Policy implementation
- Operations management
Languages
English
Professional
Portuguese
Professional
Spanish
Limited
References
References available upon request.
Timeline
Office Manager/Lecturer, Accounting and Finance Department
Rolling Stone Granite
02.2019 - Current
Account Manager
Discover Marble and Granite
01.2014 - 05.2018
High School Diploma -
South Lyon High School
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