Summary
Overview
Work History
Education
Skills
Timeline
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Caroline Strickler

Murrells Inlet,SC

Summary

Self-motivated professional with experience in customer service and sales. Skilled in building customer relationships and understanding client needs. Possesses strong communication and interpersonal skills for providing superior customer service.


Overview

9
9
years of professional experience

Work History

Sales Development Representative

Uscreen
12.2021 - Current
  • Qualified prospects that lead to sales handovers to the Account Executive team.
  • Developed strong relationships with prospective customers through consistent communication via email and phone, and rapport-building efforts.
  • Consistently met and exceeded monthly sales quota of qualified demos scheduled.
  • Managed a Pipeline of over 100 leads and generated detailed reports on sales opportunities, pipeline progression, and account updates for the Account Executive and Leadership teams.
  • Demonstrated adaptability and flexibility as part of an ever-growing tech, and sales organization.
  • Contributed valuable insights during product development discussions to ensure offerings aligned with market demands and customer needs.
  • Maintained accurate and up-to-date customer data in Salesforce CRM.

Front Office Coordinator

Advanced Dentistry of Mount Pleasant
03.2021 - 11.2021
  • Enhanced patient experience by managing front office operations efficiently and professionally.
  • Provided exceptional customer service by communicating with patients via phone, text and email.
  • Efficiently collaborated with staff to ensure seamless coordination of patient care and timely communication.
  • Utilized Eaglesoft Dental Software for scheduling, billing and charting.
  • Coordinated with various insurance companies to verify benefits and submit pre-authorizations.

Server

Wild Dunes Resort
05.2018 - 08.2019
  • Exhibited strong customer service skills by promptly attending to guests, their needs and providing personalized service.
  • Multi managed 7-10 table heads per shift, accumulating to over 100 guests per shift, by accommodating to their needs.
  • Utilized a Point of Sale (POS) System in order to ensure accurate transactions to promote financial safety, as well as maintain a strong CRM system.
  • Assisted in training over a dozen new hires, providing guidance on restaurant standards and best practices.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Head Lifeguard

Atkinson Commercial Pool Services
04.2015 - 08.2017
  • Supported facility management by maintaining outdoor pools, diving platforms, slides, restrooms, and pool houses.
  • Maintained the pool pump room and utilized EPA approved chemicals to sanitize the pool area by closely abiding to state rules and regulations to ensure safety.
  • Administered first aid and CPR tactics in response to life threatening situations and performed rescue simulations to prevent drownings or accidents.
  • Improved team communication through the implementation of daily briefings and debriefings.

Education

Bachelor of Arts in Public Health -

The University of South Carolina, Arnold School of Public Health
Columbia, SC
12.2020

Skills

    Customer Service

    Sales Prospecting

    Business Development

    Communication

    Salesforce

    Pipedrive

    Microsoft Office Suite

Timeline

Sales Development Representative

Uscreen
12.2021 - Current

Front Office Coordinator

Advanced Dentistry of Mount Pleasant
03.2021 - 11.2021

Server

Wild Dunes Resort
05.2018 - 08.2019

Head Lifeguard

Atkinson Commercial Pool Services
04.2015 - 08.2017

Bachelor of Arts in Public Health -

The University of South Carolina, Arnold School of Public Health

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Caroline Strickler