Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carolina Gonzalez

Spring Valley,CA

Summary

Proven leader and effective communicator, demonstrated at Target where I spearheaded team training, enhancing customer service and operational efficiency. Expert in conflict resolution and cash handling, I excel in fostering team excellence and achieving customer satisfaction. My approach consistently results in improved service quality and team performance.

Overview

15
15
years of professional experience

Work History

Closing Team Trainer

Target
07.2021 - Current
    • Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
    • Trained other employees in customer service, food safety, and performance requirements.
    • Set positive example for team members by providing high-quality, efficient service.
    • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
    • Greeted customers entering store and responded promptly to customer needs.
    • Restocked and organized merchandise

Preschool Teacher

Mrs. Frapwells Preschool
07.2018 - 07.2021
    • Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
    • Developed weekly lesson plans and activities to engage children and promote learning.
    • Maintained organized, fun and interactive classroom to help children feel safe.
    • Sanitized toys and play equipment each day to maintain safety and cleanliness.

Hostess, Server, Crew Chief

IHOP
03.2010 - 03.2020
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Assisted in the development of seasonal promotions, increasing customer engagement and repeat business.

Sales Floor Associate

Burlington Coat Factory
03.2010 - 05.2012
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.

Overnight Associate

Bath & Body Works
10.2009 - 01.2010
  • Completed assigned tasks in a timely manner, contributing to overall efficiency of overnight operations.
  • Improved store organization by efficiently stocking shelves and arranging merchandise during overnight shifts.
  • Ensured accurate pricing by diligently updating price tags according to current promotions or markdowns.

Education

Bachelor of Science - Psychology

University of Arizona
Tucson, AZ
05.2028

Associate of Arts - Sociology

San Diego City College
San Diego, CA
05.2017

High School Diploma -

Grossmont High School
La Mesa, CA
06.2010

Skills

  • Customer Service
  • Team leadership and supervision
  • Cash Handling
  • Role Modeling
  • Employee Training
  • Opening and closing procedures
  • Conflict resolution techniques
  • Problem-solving abilities
  • Active Listening

Languages

Spanish
Native or Bilingual

Timeline

Closing Team Trainer

Target
07.2021 - Current

Preschool Teacher

Mrs. Frapwells Preschool
07.2018 - 07.2021

Hostess, Server, Crew Chief

IHOP
03.2010 - 03.2020

Sales Floor Associate

Burlington Coat Factory
03.2010 - 05.2012

Overnight Associate

Bath & Body Works
10.2009 - 01.2010

Bachelor of Science - Psychology

University of Arizona

Associate of Arts - Sociology

San Diego City College

High School Diploma -

Grossmont High School

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Carolina Gonzalez