Caroline Swanstrom
Summary
Experienced in fast-paced environments. Delivered exceptional client-focused service through reliability and a strong work ethic. Embraced opportunities for independent and collaborative work, demonstrating a quick learning ability.
Overview
1
1
year of post-secondary education
5
5
years of professional experience
Work History
Gumdrop Hairdressing
Assistant
Montclair, New Jersey
05.2025 - Current
- Provided exceptional customer service to create welcoming experiences, fostering client loyalty.
- Managed appointment flow and maintained smooth scheduling to optimize salon productivity.
- Assisted licensed stylists in daily salon operations and client services to enhance overall salon efficiency.
- Assist with shampooing, blow-drying, color preparation, and salon maintenance.
- Prepare workstations, tools, and products to ensure an organized and efficient salon environment.
- Demonstrate strong attention to cleanliness, sanitation, and professional salon standards.
- Build industry knowledge through hands-on exposure to cutting, coloring, and styling services.
Shift Lead
Playa Bowls
West Caldwell, New Jersey
06.2021 - 03.2025
- Led team members during daily operations in a high-volume customer service environment.
- Managed opening and closing procedures, cash handling, and organized inventory to support seamless operations.
- Delegated tasks to team members during peak hours to maintain operational efficiency.
- Trained and mentored new employees on company procedures, customer service standards, and food safety practices.
- Resolved customer concerns professionally and efficiently to maintain high satisfaction levels.
- Maintained quality control and ensured compliance with company standards to uphold service excellence.
- Consistently contributed to a positive team culture and strong workplace performance.
Education
Cosmetology
Christine Valmy Institute of Esthetics And Cosmetology
09.2025 - 06.2026
Some College (No Degree) - Forensic Psychology
Rowan University
Glassboro, NJSome College (No Degree) - Psychology
Essex County College
West Caldwell, NJSkills
- Client Styling Techniques
- Salon Operations
- Hair Product Sales
- Sales & Upselling
- Client Relations
- Team Leadership
- Team Training & Development
- Time Management
- Organization & Multitasking
- Attention to Detail
- Problem Solving
- Communication & Interpersonal Skills
- Customer Service Excellence
Timeline
Cosmetology
Christine Valmy Institute of Esthetics And Cosmetology
09.2025 - 06.2026
Gumdrop Hairdressing
Assistant
05.2025 - Current
Shift Lead
Playa Bowls
06.2021 - 03.2025
Some College (No Degree) - Psychology
Essex County College
Some College (No Degree) - Forensic Psychology
Rowan University