Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Caroline S. Yim

Gilbert,AZ

Summary

Dedicated Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

28
years of professional experience
1
Language

Work History

Hard Graphics
Honolulu, HI

Customer Service/ Sales Representative Specialist
06.2004 - 12.2022

Job overview

  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.

Classic Concepts
Los Angeles, CA

Key Account Manager
03.2003 - 05.2004

Job overview

  • Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
  • Improved account management by predicting potential competitive threats and outlining proactive solutions.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Supported sales and reporting for large and medium-sized accounts.

Authentic Fitness Corp
Los Angeles, CA

Key Account Representative
09.1998 - 06.2002

Job overview

  • Serviced Wal-Mart Stores in US and International (Mexico, Canada and Puerto Rico).
  • Traveled to buying offices to present current product line.
  • Developed and implemented strategies to improve customer retention and loyalty.
  • Supported customer satisfaction through regular follow-up and communication.
  • Collaborated with other departments to address customer needs and service requests.
  • Negotiated prices, terms of sales and service agreements.
  • Contributed to team objectives in fast-paced environment.
  • Recorded accurate and efficient records in customer database.
  • Set and achieved company defined sales goals.

Authentic Fitness Corp.
Los Angeles, CA

Customer Servise Supervisor
03.1995 - 09.1998

Job overview

  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Coached employees through day-to-day work and complex problems.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Created, prepared, and delivered reports to various departments.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Responsible for meeting monthly financial projections.

Education

Fashion Institute of Design & Merchandising
City Of Los Angeles, CA

Skills

Professional demeanor

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Timeline

Customer Service/ Sales Representative Specialist

Hard Graphics
06.2004 - 12.2022

Key Account Manager

Classic Concepts
03.2003 - 05.2004

Key Account Representative

Authentic Fitness Corp
09.1998 - 06.2002

Customer Servise Supervisor

Authentic Fitness Corp.
03.1995 - 09.1998

Fashion Institute of Design & Merchandising

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Caroline S. Yim