Caroline Terry
Smyrna,TN
Summary
Strong organizational, supervisory, and time management abilities Accustom to handling multiple ongoing activities in a fast-paced and time sensitive environment Effective problem solving skills with the proven ability to identify issues and initiate action that consistently produces desired results Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
30
30
years of professional experience
Work History
Project Manager
HERMITAGE DESIGN CENTER
10.2021 - Current
- Commission based sales in lighting, plumbing and hardware departments
- Consistently achieved above average margin goals to obtain additional monthly bonuses
- Excellent customer follow up through utilization of CRM
Customer Service Supervisor
FLOOR & DECOR
03.2016 - 10.2022
- Extensive product and operational knowledge of Floor & Decor
- Direct supervisor for up to 8 associates and a proven leader within store
- Excellent ability to multitask, i.e
- Answering all incoming phone calls, coach, teach and train all associates within the store while simultaneously running a register and providing optimal customer service
- Responsible for all cash management, IT resolution and equipment troubleshooting for the registers
Customer Service Representative
FERGUSON ENTERPRISES
02.2015 - 01.2016
- Qualified and recommended all products necessary for renovation projects
- Designed a complete flow of styles, finishes and cohesiveness in design with plumbing, lighting and additional home decor
- Provided realistic lead times with customers in an effort to keep their project on an accurate timeline
Product and Sales Specialist
LUMBER LIQUIDATORS
05.2014 - 09.2014
- Qualified and recommended best products and service for the customer
- Ask for the sale and offer financing solutions
- Maintain showroom appearance and update pricing
Department Supervisor
HOME DEPOT
01.1995 - 04.2013
- Department Supervisor - P&L responsibility for sales and customer service for Flooring, Design Center and Millwork
- Consistently outperform established goals as a Flooring Specialist
- Extensive product knowledge in all departments
- Human Resource Supervisor - Worked directly with the Human Resources Manager and handled hiring, training, and benefits management
- Trained associates on company benefits as well as policies and procedures
- Developed Staffing Plans and set up human resource requirements for full and part-time team members to meet labor budget goals
- Investigated complaints and handled conflict resolution between employees and management
- Exceeded established goals for staffing, training and associate retention
- Coordinated district efforts in organizing Career Fairs and seasonal hiring events for existing stores and new store openings after Hurricane Katrina
Education
Bachelor of Arts - Business Management
Southeastern Louisiana University
Hammond, LA05.2005
Skills
- Lighting design
- Profit & loss
- Human resources management
- Remodeling
- Recruiting
- Human resources
- Conflict management
- Electrical experience
- Renovation
- Construction
Accomplishments
Consistently written and manged over a million dollar in sales for the last two years
Timeline
Project Manager
HERMITAGE DESIGN CENTER
10.2021 - Current
Customer Service Supervisor
FLOOR & DECOR
03.2016 - 10.2022
Customer Service Representative
FERGUSON ENTERPRISES
02.2015 - 01.2016
Product and Sales Specialist
LUMBER LIQUIDATORS
05.2014 - 09.2014
Department Supervisor
HOME DEPOT
01.1995 - 04.2013
Bachelor of Arts - Business Management
Southeastern Louisiana University
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