Caroline Timms
Cumming,US
Summary
Detail-oriented administrative professional with experience in sales support, inventory management, and customer service. Adept at acting as a liaison between field sales teams and internal departments to streamline operations and improve efficiency. Strong background in handling referrals, coordinating schedules, and ensuring seamless communication between stakeholders. Exceptional organizational skills, problem-solving abilities, and proficiency in managing administrative tasks to support business operations.
Overview
9
9
years of professional experience
Work History
Administrative & Customer Service Representative
R5 Wellness
10.2024 - Current
- - Provide administrative support, including scheduling, client communication, and document management.
- - Assist with inventory tracking and order fulfillment to ensure product availability.
- - Manage customer inquiries, ensuring high-quality service and client satisfaction.
- - Maintain organized digital records and coordinate with internal teams for efficient workflow.
- - Support marketing efforts by updating client databases and assisting with outreach initiatives.
Master Cosmetologist
Alpharetta, GA
08.2024 - Current
- - Built strong relationships with customers through personalized consultations and service follow-ups.
- - Maintained organized workspaces and ensured seamless operations by tracking product inventory.
- - Scheduled and managed appointments, improving operational efficiency.
Cosmetology Assistant
Jackie Embree
Roswell, GA
01.2022 - 06.2024
- - Managed scheduling and appointments for a high-volume client base, ensuring efficient coordination.
- - Assisted in organizing client information and maintaining accurate service records for future reference.
- - Provided customer service and education on products, helping increase sales and customer retention.
- - Handled administrative responsibilities, including inventory tracking and supply management.
Administrative Assistant
Jacob Okunoren
Atlanta, GA
03.2020 - 02.2021
- - Acted as a liaison between sales teams and internal departments, ensuring seamless communication and coordination.
- - Monitored and managed digital records, referral platforms, and scheduling systems for new client onboarding.
- - Organized and scheduled internal and external meetings, preparing necessary agendas and materials.
- - Updated databases, created reports, and managed spreadsheets to track inventory and order fulfillment.
- - Provided customer service and follow-up communication with vendors, clients, and healthcare professionals.
- - Maintained a high level of confidentiality and professionalism in handling client records and sensitive information.
Onelife Fitness Childcare
Cumming, GA
07.2016 - 05.2018
- - Maintained organized records of check-ins and ensured compliance with safety regulations.
- - Communicated with parents and staff to provide updates and ensure a positive client experience.
Education
Certified Personal Trainer - Exercise Science
International Sports Science Association
05-2025
Associate of Science - Cosmetology
Lanier Technical College
Dawsonville, GA01.2022
Some College (No Degree) - Business
Georgia State University Alpharetta Center
Alpharetta, GASkills
- - Sales & Inventory Management
- - Referral Platform Monitoring (Curaspan, Allscripts, Epic)
- - Administrative Support & Coordination
- - Data Entry & Document Management
- - Scheduling & Calendar Management
- - Client & Vendor Relations
- - Microsoft Office (Excel, Word, PowerPoint)
- - TEAMS & Insight Communication Management
- - Problem-Solving & Prioritization
- - Confidentiality & Integrity
References
Available upon request.
Timeline
Administrative & Customer Service Representative
R5 Wellness
10.2024 - Current
Master Cosmetologist
08.2024 - Current
Cosmetology Assistant
Jackie Embree
01.2022 - 06.2024
Administrative Assistant
Jacob Okunoren
03.2020 - 02.2021
Onelife Fitness Childcare
07.2016 - 05.2018
Certified Personal Trainer - Exercise Science
International Sports Science Association
Associate of Science - Cosmetology
Lanier Technical College
Some College (No Degree) - Business
Georgia State University Alpharetta Center
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