Caroline Twohill
PA
Summary
Patient and driven Master of Family Therapy student with a strong interest in child and adolescent therapy. Committed to advancing knowledge in evidence-based practices and passionate about empowering families to navigate challenges and build healthier relationships.
Overview
13
13
years of professional experience
1
1
Certification
Work History
BIG Sister Volunteer
Big Brothers Big Sisters of America
10.2023 - Current
- Provided guidance, support, and encouragement to at-risk youth
- Collaborated with parents, teachers, counselors, and other professionals to ensure positive outcomes for youth
- Developed strategies to address challenging behaviors constructively
- Created a safe and supportive environment for all participants in mentoring sessions
Retail Manager
STUMP
03.2022 - 10.2023
- Managed daily operations of the store, including opening and closing procedures.
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Established marketing campaigns that targeted potential customers within the local area.
- Developed strategies for increasing sales and improving customer service.
- Implemented new policies and procedures to improve efficiency.
- Conducted inventory management activities such as receiving shipments and maintaining stock levels.
- Oversaw all aspects of merchandising within the store including product placement and display design.
RCC Mac - Education Expert
Apple Inc.
01.2021 - 03.2022
- Serviced customers by aiding solutions to questions or concerns relating to Apple products
- Influenced, strategized, and planned team priority projects alongside management
- Handled confidential customer data
- Resolved customer needs on previously placed orders
Business Expert
Apple Inc / Retail
01.2019 - 01.2021
- Account Management for small to large businesses (B2B)
- Responsible for monitoring the quota of internal employee account introductions
- Worked with CRM / Jamf / MDM platforms
Creative Pro
Apple Inc / Retail
10.2016 - 01.2019
- Facilitated hands-on photography Today At Apple sessions
- Managed a team of 10 employees on their professional growth and development
- Drove the engagement & awareness of Today At Apple, resulting in a 50% increase in attendees per quarter.
- Organized K-12 local schools for Apple's summer coding courses
Photographer / Creative Consultant
Susan Beard Design
12.2011 - 05.2014
- Portrait, Wedding & Event Photographer
- Album design, print production & order placement
- Digital post-production
Education
Master of Family Therapy - Family Therapy
Thomas Jefferson University
Philadelphia, PA2026
Childhood Education Certification - CDA Certification Training Program
CDA Class
2024
Certificate - Amputation Peer Mentor Training Program
Jefferson Moss-Magee Rehabilitation
06.2024
Master of Arts - Photography
Barry University
Miami, FL12.2017
Bachelor of Science - Photography
The Art Institute of Philadelphia
12.2012
Skills
- Team Training and Development
- Interpersonal Skills
- Critical Thinking
- Deadline-Oriented
- Adolescent Facilitation
- Time Management Proficiency
Accomplishments
- The Art Institute Graduating class of 2012 Top Achievement Award 12/2012
- Project Basho International Photography Juried Show Finalist Award 3/2015
- Philadelphia zine, COLLIDE issue 5 October 2024
- MAGAZine Issue 2, 2024 publication
Certification
- Certified Amputation Peer-Mentor
- CPR Certified
Timeline
BIG Sister Volunteer
Big Brothers Big Sisters of America
10.2023 - Current
Retail Manager
STUMP
03.2022 - 10.2023
RCC Mac - Education Expert
Apple Inc.
01.2021 - 03.2022
Business Expert
Apple Inc / Retail
01.2019 - 01.2021
Creative Pro
Apple Inc / Retail
10.2016 - 01.2019
Photographer / Creative Consultant
Susan Beard Design
12.2011 - 05.2014
Master of Family Therapy - Family Therapy
Thomas Jefferson University
Childhood Education Certification - CDA Certification Training Program
CDA Class
Certificate - Amputation Peer Mentor Training Program
Jefferson Moss-Magee Rehabilitation
Master of Arts - Photography
Barry University
Bachelor of Science - Photography
The Art Institute of Philadelphia
- Certified Amputation Peer-Mentor
- CPR Certified
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