Caroline Upp
Nashville,TN
Summary
Dynamic Senior Account Manager with a proven track record of driving revenue and margin growth. Skilled in strategic client management, proactive engagement, and solution-driven approaches. Experienced in organizing projects, streamlining business development operations, and providing insightful analytics of accounts to management. Eager to leverage expertise in implementing sales strategies and market analysis to exceed targets and foster enduring client relationships. Ready to bring my passion for sales and collaborative problem-solving to achieve outstanding results.
Overview
4
4
years of professional experience
Work History
Commercial Account Manager
Dell Technologies
01.2025 - Current
- Managed a portfolio of 93 commercial business accounts in Pennsylvania, with responsibilities including relationship management, cross-selling, upselling, demand generation, and demand projection
- Developed customized solutions based on comprehensive client needs assessments
- Analyzed market trends to identify growth opportunities for clients
- Executed contract negotiations, enhancing terms for both clients and company
- Monitored account performance metrics to drive continuous improvement initiatives
Senior Account Manager 3
Dell Technologies
11.2023 - 01.2025
- Strategically manage a diverse portfolio of client accounts while consistently exceeding revenue targets through proactive client engagement and solution-driven approaches
- Conducted regular customer reviews and follow-ups to ensure customer satisfaction and identify areas for improvement
- Developed and maintained an up-to-date knowledge of the company’s products and services
- Generated reports and provided analytics on accounts payable to senior management, resulting in improved budget forecasting
- Ranked among the top 10 sales representatives on the sales floor, earned the opportunity to advance to managing larger accounts within a larger segment
- Consistently achieved over 100% of sales quotas each quarter without exception
Inside Sales Representative
Dell Technologies
06.2022 - 11.2023
- Analyzed customer data to identify trends and develop strategies for targeting new customers
- Utilized CRM tools to track customer contacts, interactions, and sales opportunities
- Generated new business leads through cold calling and networking, resulting in an increase in new client acquisition
- Exceeded quarterly sales goals by 193.5%, resulting in a promotion to a Senior Account Manager
Mergers and Acquisition Advisory Intern
RTR Advisors
05.2021 - 08.2021
- Collected trend data on the client’s industry and compile it into a weekly research report for the client
- Monitored competitor activities and adjusted strategies to maintain market share and increase customer acquisition
- Produce 2-3 slide decks of current financial and industry data for management, weekly
Education
Bachelor in Science and Administration - Supply Chain Management, Marketing
University of Tennessee
Knoxville, TN05.2022
Skills
- Territory management
- Sales negotiations
- Relationship Building and Maintaining
- Expertise in CRM Software
- Implementing Sales Strategies and Market Analysis
- Client acquisition
- Deal closing
LINKS
LinkedIn
Timeline
Commercial Account Manager
Dell Technologies
01.2025 - Current
Senior Account Manager 3
Dell Technologies
11.2023 - 01.2025
Inside Sales Representative
Dell Technologies
06.2022 - 11.2023
Mergers and Acquisition Advisory Intern
RTR Advisors
05.2021 - 08.2021
Bachelor in Science and Administration - Supply Chain Management, Marketing
University of Tennessee
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