Caroline Veasley
Atlanta,GA
Summary
Results-oriented Client Management professional with over 20 years of experience in delivering exceptional customer service and marketing solutions. Expertise in building strong relationships, driving revenue growth, and enhancing customer loyalty through innovative strategies. Proficient in supporting sales teams and improving customer satisfaction by employing effective communication and problem-solving skills in fast-paced environments.
Overview
21
21
years of professional experience
Work History
SALES ASSISTANT/COORDINATOR
OUTFRONT Media
03.2017 - 07.2025
- Develop and sustain relationships with existing customer base, building rapport as a personable and trusted representative
- Prepared customized client presentations and quotes
- Recommend solutions to customer inquiries and contribute to operational efficiency
- Participated in the client strategic planning process to collect, refine, and interpret client marketing solutions
- Translated defined client needs into tasks to be managed by an internal cross-functional team.
National/KEY Account Billing Specialist
DS Services of America, Inc.
03.2016 - 03.2017
- Increased sales by managing 30+ national accounts generating $300,000 monthly.
- Developed billing formats using Excel and various analytical tools effectively.
- Resolved account issues through timely data analysis and research efforts.
- Generated detailed reports utilizing Oracle database and e-Business Center efficiently.
- Enhanced customer service by collaborating on billing issues for special accounts.
- Supported 3rd party billing processes for Wal-Mart, ensuring accuracy.
Program Coordinator
Valassis, Inc./ADVO Inc. (Acquisition)
07.2005 - 08.2015
- Drove revenue growth by managing multi-million dollar accounts exceeding $20 million.
- Enhanced client success through effective dispute management and resolution strategies.
- Built long-term partnerships, increasing advertising opportunities and client engagement.
- Educated clients on targeted mailing capabilities and product options, driving satisfaction.
- Trained teams on best practices, fostering expertise in account management strategies.
Client Services Account Representative
Valassis, Inc./ADVO Inc. (Acquisition)
11.2004 - 07.2005
- Provide accurate and timely response to internal clients
- Managing Order Entry for accurate production
- Responsible for ensuring that client contracts are up to date and reflect correct product/rate information to ensure seamless billing.
Skills
- Client service coordination
- Team coordination
- Experience with Salesforce
- Campaign coordination
- Business growth strategy
- Dispute resolution
- Microsoft Office proficiency
- Effective relationship management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
SALES ASSISTANT/COORDINATOR
OUTFRONT Media
03.2017 - 07.2025
National/KEY Account Billing Specialist
DS Services of America, Inc.
03.2016 - 03.2017
Program Coordinator
Valassis, Inc./ADVO Inc. (Acquisition)
07.2005 - 08.2015
Client Services Account Representative
Valassis, Inc./ADVO Inc. (Acquisition)
11.2004 - 07.2005