Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caroline Vetrano

Cleveland

Summary

Dynamic and detail-oriented professional with clinical laboratory experience at Quest Diagnostics. Proven expertise in specimen processing and quality control, complemented by exceptional customer service and effective communication skills. Recognized for training new personnel, maintaining compliance, ensuring accurate results, and fostering strong relationships with team members.

Efficient Specimen Processor known for high productivity and ability to complete tasks swiftly. Possess specialized skills in sample handling, data entry accuracy, and compliance with laboratory protocols. Excel in time management, problem-solving, and communication, ensuring seamless workflow and enhanced team collaboration.

Compassionate veterinary technician with a background in managing busy clinic environments, while providing top-notch customer service to pet owners, and maintaining efficient office operations. Strengths include communication skills, organizational abilities, and knowledge about animal care. Have contributed to improving client satisfaction rates through exceptional service delivery and problem resolution. Experienced in scheduling appointments, updating pet records, answering client inquiries, and assisting veterinarians with non-medical tasks.

Overview

16
16
years of professional experience

Work History

Specimen Processor

Quest Diagnostics
Cleveland
07.2019 - Current
  • Verified patient information against medical records before releasing test results from the laboratory system.
  • Assisted other departments with sample collection processes when needed.
  • Ensured specimens were labeled correctly and in compliance with regulations.
  • Recorded specimen data into laboratory information systems accurately and efficiently.
  • Trained new personnel on proper specimen preparation techniques and documentation requirements.
  • Maintained a clean work environment by adhering to infection control guidelines.
  • Adhered to all departmental policies and procedures related to specimen processing.
  • Provided excellent customer service when interacting with patients, healthcare providers, staff members.
  • Communicated any discrepancies or unusual findings discovered during the specimen processing process to supervisors immediately.
  • Participated in quality assurance activities to ensure accurate results.
  • Processed specimens and prepared them for testing according to established procedures.
  • Evaluated incoming specimens for completeness prior to performing any tests or analyses on them.
  • Performed various administrative tasks including filing, scanning documents.
  • Captured client and specimen data electronically to build and update files.
  • Met quality control standards by examining specimens for adequacy and appropriateness.
  • Labeled and numbered specimens for accurate recordkeeping and blind testing.
  • Developed exemplary rapport with personnel and stakeholders by demonstrating compassion and scientific expertise.
  • Cleaned and prepared lab equipment for solutions, specimens and samples.

Veterinary Assistant

Able Animal Hospital
Parma
11.2009 - 05.2019
  • Offered every owner exceptional customer service and support as well as top-notch care to each animal.
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Reviewed pet records from daily visits and appointments, entering important data into system.
  • Released patients to owners with care directions from veterinary staff.
  • Answered phone inquiries from clients regarding appointment scheduling, services offered.
  • Educated clients on proper animal health care routines.
  • Provided detailed patient care instructions to pet owners.
  • Maintained accurate medical records of all patients.
  • Obtained information and history from clients to maintain medical charts.
  • Documented and tracked treatment activities.

Education

GED -

Garfield Height High School
Garfield Heights
01-2000

Skills

  • Customer service
  • Medical record documentation
  • Effective communication
  • Problem resolution
  • Problem-solving abilities
  • Excellent communication
  • Time management abilities
  • Interpersonal skills
  • Specimen processing
  • Data entry accuracy
  • Quality control procedures
  • Laboratory techniques
  • Result reporting
  • Patient identification
  • Proper labeling
  • Specimen handling
  • Clinical laboratory experience
  • Active listening

Timeline

Specimen Processor

Quest Diagnostics
07.2019 - Current

Veterinary Assistant

Able Animal Hospital
11.2009 - 05.2019

GED -

Garfield Height High School
Caroline Vetrano
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