CAROLINE VIRANI
Brooklyn,NY
Summary
Experienced agile Program Manager and people manager with a proven track record of designing, delivering, and managing immersive programs. Adept at building strong relationships and meeting student needs. Skilled in distilling complex information for effective communication and passionate about continually driving and meeting organizational goals. Excel in a high-autonomy and open-feedback environment.
Overview
14
14
years of professional experience
Work History
Program Manager
Break Through Tech
New York, NY
12.2024 - Current
- Coordinate with internal stakeholders to ensure successful implementation of the program initiatives
- Monitor performance metrics to continually understand the health of the program
- Conduct regular meetings with team members to review progress and address any issues or concerns arising from the program execution process
- Participate actively in brainstorming sessions focused on improving existing processes or creating innovative approaches for delivering services more efficiently
- Analyze data collected during the course of the program operations and report results accordingly.
Program Manager
Galvanize, Inc
, Remote
08.2022 - 03.2024
- Managed a team of 4 technical instructors for Galvanize's Operation Level-Up program - a 17-week Software Engineering Immersive course offered exclusively to transitioning service members
- Led 20 cohorts totalling 300+ customers, while maintaining a program NPS of 70 or above
- Adhered to all regulatory standards outlined by Galvanize and Veteran Services
- Generated weekly & monthly reports on the performance and retention of our veteran learners, to identify pain points, remain on target with KPI's, and to improve our training materials
- Facilitated weekly cohort feedback retrospectives and held 1
- 1 customer meetings
- Leveraged this feedback to create & update internal documentation, presentations & materials to deliver exceptional, innovative products and up-to-date program workflows
- Synthesized feedback to present to the instructional team, executive leadership and additional stakeholders
Client Services Manager
Galvanize, Inc
, Remote
02.2020 - 08.2022
- Managed the career services department for Galvanize's Operation Level-Up program, collaborating cross-functionally to provide career coaching to cohorts of 80+ US military veteran students completing their education in software engineering
- Built strong relationships with clients in a high-need population, providing personalized coaching & support to help achieve their career goals in technology, resulting in increased job satisfaction & retention
- Responsible for meeting benchmarks for customer job placement which was the programs sole source of revenue
- Delivered 13 interactive workshops covering essential career assets, LinkedIn networking & optimization, negotiation, interview & job searching strategies with a 100% course completion per cohort
Student Experience
Make School
San Francisco
08.2018 - 10.2019
- Managed (as part of 2-person team) all Student Experience initiatives at a college of 100 students
- These initiatives included: student clubs, addressing all student feedback, mentored/career preparation, event planning, partnering with tech companies
- Tracked all students' success based on team KPI'S
- Ran weekly stand-up meetings of 100 plus students
- Built partnership between Make School and Clever (ed-tech platform): this partnership included guaranteed mentors, mock technical interview prep & several internship spots for our students
Recruiting Coordinator
CamberView Partners
San Francisco
12.2017 - 03.2018
- Conducted 3,000+ resume review and scheduled 50 internal phone interviews to screen for multiple positions during a busy hiring season at this private investment firm
Admissions Associate
Presidio Hill School
San Francisco
08.2015 - 07.2017
- Provided dedicated support to the Admissions Office and the Director of Admissions
- Managed over 500 inquiry intakes and entered accurate data throughout the admissions process
- Assessed that data to analyze application trends and to make recommendations to ensure we met our recruitment goals
- Ran the application process, from pre-application enrollment, including support with letter and enrollment contract preparation
- Managed and executed all weekly tours, annual open houses, and assessment day, and worked with the Development Office to host fundraising and other community events
- Created and designed an online system for scheduling all student visits using Portal, the school's database
Development Associate
The Representation Project
Ross
11.2017 - 03.2017
- Recruited to help create a process for non-profit Salesforce use across the Development Team
- Helped conclude end-of-year campaigns by following up with donors regarding their outstanding pledges and reconciled those pledges with the Finance Department
- Redefined parameters for donor activities in Salesforce
- Entered entire 2018 donor pipeline into Salesforce
- Established the terminology and probabilities for donor 'stages' throughout the fiscal year
Admissions Assistant: Assistant to the Head of School
Presidio Hill School
San Francisco
08.2013 - 08.2015
- Supported the execution of all weekly tours, annual open houses, and assessment days
- Helped write, edit and disseminate the school's weekly electronic newsletter
- Supported the Head of School as the liaison between the Admissions Office and the Board of Trustees, attending board meetings, to help align the school's mission and vision with recruitment practices
- Improved Open Houses by initiating the inclusion of a teacher-led interactive lesson with all the prospective families
Research Coordinator
Rhodes Associates
New York, NY
08.2011 - 05.2013
- Worked with clients to clarify and refine job requirements and communicated with prospective candidates about those requirements and applicable professional qualification
Education
Bachelor of Science - Psychology
St. Lawrence University
01.2010
Skills
- Program Delivery Management
- Customer Success
- Coaching
- Project Management
- EdTech
- Salesforce
- Zoom
- Slack
- Asana
- G-suite
- Stakeholder management
- Strategic alignment
Timeline
Program Manager
Break Through Tech
12.2024 - Current
Program Manager
Galvanize, Inc
08.2022 - 03.2024
Client Services Manager
Galvanize, Inc
02.2020 - 08.2022
Student Experience
Make School
08.2018 - 10.2019
Recruiting Coordinator
CamberView Partners
12.2017 - 03.2018
Development Associate
The Representation Project
11.2017 - 03.2017
Admissions Associate
Presidio Hill School
08.2015 - 07.2017
Admissions Assistant: Assistant to the Head of School
Presidio Hill School
08.2013 - 08.2015
Research Coordinator
Rhodes Associates
08.2011 - 05.2013
Bachelor of Science - Psychology
St. Lawrence University
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