Summary
Overview
Work History
Education
Skills
Timeline
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Caroline Walden

Cincinnati,OH

Summary

Restaurant management professional with solid history of improving operational efficiency and delivering outstanding customer experiences. Proven ability to lead and motivate teams, adapt to changing circumstances, and meet business goals. Known for excellent communication skills and commitment to quality.

Overview

7
7
years of professional experience

Work History

Assistant General Manager

Crown Republic Gastropub
01.2025 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
  • Streamlined operations by implementing efficient staff scheduling, reducing labor costs while maintaining service quality.
  • Facilitated effective communication between front-of-house and back-of-house teams, fostering a collaborative work environment that led to smoother operations.
  • Implemented cross-training initiatives among team members which increased flexibility in staffing and improved overall service delivery.
  • Optimized table turnover rates by training staff on efficient service techniques and refining seating arrangements for peak hours.
  • Maintained a clean and inviting atmosphere within the restaurant by implementing strict cleanliness standards for both staff members and the dining area itself.

Server

Lonely Pine Steakhouse
07.2024 - 12.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server /Assistant General Manager

Forno Osteria Bar
04.2021 - 06.2024
  • Responded promptly to requests from servers or other staff members and guests.
  • Training new hires.
  • Demonstrate ability to multi-task by performing additional duties as assigned.
  • Knowledge of all menu items, wine, and cocktails.
  • Creating a high level of service and preemptively cater to guests and their needs.
  • Some ordering experience.
  • Running full shifts as acting manager.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.

Bartender

Wiseguys OTR
10.2020 - 04.2021
  • Processed payments accurately and efficiently with POS system.
  • Knowledge of all house cocktails and Whiskey.
  • Batching and prepping drinks, simple syrups, and garnishes.
  • Creating positive experiences for guests.

Lead Server

Senate OTR
11.2018 - 03.2020
  • Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
  • Processed guest checks using POS system accurately.
  • Ensured all food orders were accurate and delivered promptly to customers tables.

Education

Some College (No Degree) -

University of Cincinnati
Cincinnati, OH

Skills

  • Menu Memorization
  • Service prioritization
  • Operational efficiency
  • Guest satisfaction tracking
  • Management
  • Employee retention

Timeline

Assistant General Manager

Crown Republic Gastropub
01.2025 - Current

Server

Lonely Pine Steakhouse
07.2024 - 12.2024

Server /Assistant General Manager

Forno Osteria Bar
04.2021 - 06.2024

Bartender

Wiseguys OTR
10.2020 - 04.2021

Lead Server

Senate OTR
11.2018 - 03.2020

Some College (No Degree) -

University of Cincinnati

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Caroline Walden