Caroline Walker
Show Low,AZ
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Not only PTCB certified and fully licensed with the AZ Board of Pharmacy, I also hold several certificates under both PTCB and NPTA for Medication Therapy Management, Billing Reimbursement, and Immunization Administration. I am currently working towards my Advanced Certified Pharmacy Technician Certification through PTCB, which I hope to complete by the end of this year.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Vertisis Custom Pharmacy
01.2022 - 09.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collected co-payments or full payments from customers.
- Entered and processed patients' prescriptions into internal system.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Developed and implemented improvements to pharmacy organization system.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Lead Certified Pharmacy Technician
CVS Pharmacy
03.2021 - 01.2022
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Supervised up to five pharmacy technicians and coordinated day-to-day assignments.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Managed opening and closing duties for pharmacy.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Pharmacy Technician Trainee
CVS Pharmacy
03.2020 - 03.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed and verified customer information and insurance provider information.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Aided customers in understanding how to properly take medications.
- Completed insurance forms and billed insurance companies.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Monitored drug interactions for customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Shift Supervisor
Starbucks
05.2017 - 03.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared, calibrated, and monitored production levels to achieve targets.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Barista
Starbucks
07.2014 - 05.2017
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
Boulder Creek High School
Anthem, AZ05.2016
Skills
- Prescription Management
- Pharmacist Support
- Problem-Solving Skills
- Manual and Automated Medication Dispensing
- Patient Confidentiality
- Advanced Math Skills
- Updating Medication Histories
- HIPAA Regulations
- Prescription Verification
- Insurance Billing
Certification
- CPhT - Certified Pharmacy Technician
- Pharmacy-Based Immunization Administration Certificate, NPTA and APhA/PTCB - April 2021
- Medication Therapy Management Certificate, PTCB - October 2023
- Billing and Reimbursement Certificate, PTCB - April 2021
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your most unhappy customers are your greatest source of learning.
Bill Gates
Timeline
Certified Pharmacy Technician
Vertisis Custom Pharmacy
01.2022 - 09.2023
Lead Certified Pharmacy Technician
CVS Pharmacy
03.2021 - 01.2022
Pharmacy Technician Trainee
CVS Pharmacy
03.2020 - 03.2021
Shift Supervisor
Starbucks
05.2017 - 03.2020
Barista
Starbucks
07.2014 - 05.2017
Boulder Creek High School
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