Caroline Walker
Smyrna,NC
Summary
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas. Skilled in handling loans, coordinating orders, managing inventory, and streamlining operations for increased efficiency. Bringing robust organizational skills and a passion for building strong client relationships.
Overview
14
14
years of professional experience
Work History
Office Manager
Goose Creek Marine
2013.09 - 2024.07
- Managed the front counter, wrote up work orders, helped customers throughout the store including parts, answering phones, and other duties related to overall customer service.
- Handled loans, all documentation relative to loans and completed closings of boat sales and titling.
- Organized boat, motor and trailer orders with the manufacturers, assisted with ordering parts, organized deliveries from manufacturers, submitted warranties, along with various jobs on the back end such as payroll, organizing drivers for tasks, and becoming a point of contact for the manufacturers and vendors.
- Facilitated all activities for boat shows to include setting up and breaking down, hauling boats to and from shows, organizing the layout at each show along with specific boats that would be entered.
- Became the sole person in sales. Met with various people and helped them find the best boat for them.
- Built a wonderful clientele, networked within the industry and truly have a passion for building that one-on-one relationship with the customer.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Developed and maintained relationships with customers and suppliers through account development.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Receptionist/Medical Records Clerk
Carteret Ob-Gyn
2010.04 - 2013.09
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Assisted in training new Medical Records Clerks, sharing best practices for managing files efficiently while maintaining confidentiality.
Education
Bachelor of Science - Biology
East Carolina University
Greenville, NCSkills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Customer Relations
- Payroll Processing
- Relationship Building
- Scheduling Coordination
- Inventory Control
- Operations Management
- Administrative Oversight
- Event Coordination
Timeline
Office Manager
Goose Creek Marine
2013.09 - 2024.07
Receptionist/Medical Records Clerk
Carteret Ob-Gyn
2010.04 - 2013.09
Bachelor of Science - Biology
East Carolina University
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