Caroline Wallace
Washington
Summary
Art education professional with passion for fostering artistic creativity and intellectual growth. Developed and implemented comprehensive art programs that engage and inspire students. Known for collaborative skills and adaptability, ensuring cohesive team dynamics and positive outcomes. Expertise in diverse art techniques and effective classroom management.
Overview
13
13
years of professional experience
Work History
Lead Barista
PLUMA BAKERY
09.2024 - Current
- Supervised daily operations of coffee preparation and service to ensure optimal customer satisfaction.
- Trained and mentored junior baristas on beverage preparation techniques and customer service excellence.
- Fostered a positive team environment through effective communication and conflict resolution skills.
- Analyzed customer feedback to identify areas for improvement in product offerings and service delivery.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Art Educator
LEXINGTON COUNTY SCHOOL DISTRICT ONE
08.2019 - 05.2024
- Implemented best practices for classroom management strategies such as positive reinforcement techniques.
- Developed engaging lesson plans that incorporated a variety of art techniques while emphasizing critical thinking skills.
- Coordinated with other teachers to integrate art into the curriculum for cross-disciplinary projects.
- Participated in professional development workshops on current trends in art education practices.
- Utilized effective communication skills when interacting with administrators, faculty members, students, parents and community stakeholders.
- Encouraged students to develop personal styles and express feelings through art mediums.
- Adapted lesson plans and activities to accommodate individual student needs.
- Explained principles of design and composition to students using examples from art history.
- Organized storage areas and controlled use of materials and equipment to prevent loss or abuse.
- Guided students in developing artistic talents and providing positive feedback.
- Part of the Teacher Leadership Council to give input on various topics of the school district.
Barista
DRIP
05.2017 - 08.2019
- Operated cash registers and handled cash and card transactions.
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
- Maintained an efficient workflow by restocking supplies as needed throughout the day.
- Demonstrated strong organizational skills when stocking inventory or prepping ingredients for drinks.
- Provided exceptional customer service by anticipating customer needs before they arise.
- Displayed proficiency in operating various types of brewing equipment such as grinders, blenders, and espresso machines.
- Developed extensive knowledge of coffee-making techniques, including espresso extraction, milk steaming, and latte art.
- Trained new baristas on company processes and product preparation.
- Built strong relationships with regulars and new customers by providing friendly, personalized service.
Shift Supervisor
STARBUCKS
01.2015 - 01.2016
- Promoter of customer service, Keeper of team morale, Trainer and coach
- Demonstrated ability to manage a team of employees and ensure successful shift operations.
- Managed store closing and opening procedures to ensure safety and security.
- Assisted customers with inquiries, orders and complaints in a timely manner.
- Trained new employees in job duties, safety protocols, policies and procedures, and company culture.
- Used company tools and resources to train employees.
- Fostered an environment of collaboration, respect, and accountability among staff members.
- Maintained clean and secure operating environment, driving safety and well-being of employees on shift.
Shift Supervisor
BRUEGGER'S BAGELS
01.2013 - 01.2015
- Maintained pride in guest service
- Worker of efficiency, aptness, and positive attitude towards guests and coworkers
- Attendant to guests in decision making via suggestive selling, Caterer of events/runs/walks
- Coordinated workflows and evaluated individual performance to optimize resources.
- Maintained adequate shift staffing levels to meet projected sales or expected customer levels.
Education
Bachelor of Fine Arts - Art Education
University of South Carolina
Columbia, SC05.2017
Master of Science - Art Therapy
Pennsylvania Western University
Global Online12-2027
Skills
- Attention to Detail
- Multitasking Abilities
- Teamwork and Collaboration
- Problem-Solving
- Lesson Planning
- Art Instruction
- Organizational Skills
- Adaptability
- Public Speaking
- Visual Literacy
- Online Teaching
- Studio Art Techniques
- Adaptability to change
Timeline
Lead Barista
PLUMA BAKERY
09.2024 - Current
Art Educator
LEXINGTON COUNTY SCHOOL DISTRICT ONE
08.2019 - 05.2024
Barista
DRIP
05.2017 - 08.2019
Shift Supervisor
STARBUCKS
01.2015 - 01.2016
Shift Supervisor
BRUEGGER'S BAGELS
01.2013 - 01.2015
Bachelor of Fine Arts - Art Education
University of South Carolina
Master of Science - Art Therapy
Pennsylvania Western University
Art Shows
2016, Juried Student Exhibition - juried by Jess T. Dugan
Awards
- Teacher of the Year '23-'24 - School Level
- Teacher of the Year Finalist '22-'23 - School Level