Caroline Walters

Developed Sales and Marketing strategies to bring incremental revenue to existing patient start goals.

Ensured thorough explanation and patient education of orthodontic process from initial records/scan to appliance placement/instruction and future appointment scheduling. Continued as Patient Liaison, available to answer any additional treatment concerns and question as patients walked through their individual treatment plans to guarantee exceptional patient experiences and overall practice satisfaction.

Implemented strategic practices to increase patient acceptance rates from the national average of 69% to 87%-95%.

Fulfilled Patient Liaison role by facilitating new patients assimilation into the office, using patient educational tools, in-depth orthodontic knowledge of appliances and treatment plans, scheduling and office procedures and policies.

Performed Orthodontic Treatment Coordinator role while practice was expanding to include six locations and add two additional orthodontists. Responsible for increasing patient acceptance, insurance verification, scheduling and patient education.