Caroline White
Valdosta,GA
Summary
Proven leader in hospitality, adept at guest relations and conflict resolution, with a track record of enhancing customer satisfaction at Fairway Tavern. Skilled in staff management and restaurant operations, including wine pairing and upselling strategies, resulting in increased revenue. Demonstrates exceptional ability to maintain high team morale and deliver outstanding dining experiences. Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. Committed to providing friendly and professional service to customers to maintain consistent revenue.
Overview
5
5
years of professional experience
Work History
Front of House Manager
Fairway Tavern
10.2022 - Current
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
Bartender
1861 Distillery
06.2022 - 11.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Bartender/Restaurant Server
Steel Magnolias
06.2021 - 05.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Sales Associate
Envy Boutique
12.2019 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Marketing
Valdosta State University
Valdosta, GASkills
- Guest Relations
- Conflict Resolution
- Staff Management
- Hiring
- Restaurant Operations
- Wine pairing knowledge
- Upselling strategies
Timeline
Front of House Manager
Fairway Tavern
10.2022 - Current
Bartender
1861 Distillery
06.2022 - 11.2022
Bartender/Restaurant Server
Steel Magnolias
06.2021 - 05.2022
Sales Associate
Envy Boutique
12.2019 - 04.2021
Marketing
Valdosta State University
Similar Profiles
Tyler HowellTyler Howell
Expo Runner at Fairway TavernExpo Runner at Fairway Tavern
Catherine C. ValentineCatherine C. Valentine
Creative Manager at Fairway Independent Mortgage Corporation. NMLSCreative Manager at Fairway Independent Mortgage Corporation. NMLS
Christian OjedaChristian Ojeda
Warehouse Assistant at Fairway FastenersWarehouse Assistant at Fairway Fasteners