Caroline Wilde, DVM
Seattle,WA
Summary
Experienced general practitioner with 15 years' diverse clinical experience and 5 years experience in veterinary industry at Trupanion. At Trupanion, translated medical knowledge and experience to educating and coaching the appeals team, both through presentations and written communication, as well as reviewing and analyzing complex claims and claims decisions. Built upon strong communication skills gained in clinical practice to develop new written and verbal communication skills.
Overview
21
21
years of professional experience
Work History
Relief Veterinarian
Seattle Metro Veterinary Practices
11.2023 - Current
- Provided relief support to Seattle area practices, assuming staff caseloads, providing team support, addressing patient needs while adapting to dynamic operations
Claims Appeals Specialist DVM
Trupanion
11.2018 - Current
- Manage caseload of complex appeals, completing secondary review of claims
- Act as expert and provide guidance for claims teams on complex medical questions
- Participate in discussions around condition coverage, policy application, and policy development
- Discuss complex conditions and claim outcomes with veterinarians and policy holders, providing clear and credible rationale for decisions
- Work with veterinarian to resolve concerns regarding policy and claims decisions
- Maintain communication with managers, team members, and key stakeholders
- Facilitate third party review of complex claims with veterinary specialists, and communicate claim outcome with policyholder and treating veterinarian
- Assist public relations and marketing teams by contributing medical content to blog posts, representing Trupanion in media interviews, and developing externally facing educational documents
Associate Veterinarian
Portage Park Animal Hospital And Dental Clinic
02.2014 - 10.2018
- General practitioner focused on patient wellness, inpatient and outpatient care and treatment plans; collaborate with peers on care, coach/mentor support staff and contribute to practice development
- Serve as client advisor and patient advocate by identifying key issues, assessing symptoms diagnostically, educating clients on treatment options, addressing situational needs, and building empathetic client relationships
Relief Veterinarian
Chicago Veterinary Practices
10.2013 - 04.2014
- Provided relief support to Chicagoland practices, assuming staff caseloads, providing team support, addressing patient needs while adapting to dynamic and high volume operations
Medical Director
VCA Chicago North Animal Hospital
12.2011 - 09.2013
- Management of associate hiring, scheduling and reviews, coaching of veterinary care team and directional support of staff; oversaw associate caseloads, and ensured quality care
- Demonstrated professionalism in addressing client concerns and being highly responsive to escalations/complaints; also supported VCA team management with annual marketing, budgeting, and pricing
Associate Veterinarian
VCA Berwyn Animal Hospital
07.2009 - 12.2011
- General practitioner with strong focus on wellness visits and emergency care
- Facilitated regular training, coaching, and mentoring of new and recent graduates and veterinary interns on medical/technical practices and client communication
Associate Veterinarian
Animal Medical Hospital
08.2007 - 06.2009
- General practitioner focusing on wellness care, internal medicine, and serving as hospitalist for hospitalized patients at a 24/7 practice with 17 staff DVMs
- Led cageside rounds of hospitalized patients and provided training, coaching, and mentoring to interns
Rotating Intern
VCA Veterinary Referral And Emergency Center
06.2006 - 07.2007
- Completed 13-month rotating internship in Small Animal Medicine/Surgery, with a strong focus on internal medicine and emergency and critical care
- Assumed primary case responsibility for ICU and internal medicine patients with day/overnight emergency duties
Associate Veterinarian
VCA South Shore Animal Hospital
06.2004 - 06.2006
- Conducted surgical/dental procedures, wellness vists, intern mentoring and annual CE sessions to DVM's/staff at 24/7 facility
Associate Veterinarian
Pineville Animal Hospital
08.2003 - 05.2004
- General practitioner at small practice, focusing on wellness and preventive medicine
Education
Doctor of Veterinary Medicine - Veterinary Medicine
North Carolina State University
Raleigh, NC05.2003
Bachelor of Science - Clinical Laboratory Science
University of North Carolina At Chapel Hill
Chapel Hill, NC05.1998
Bachelor of Science - Biology
University of North Carolina At Chapel Hill
Chapel Hill, NC05.1996
Skills
- Diverse and extensive medical experience
- Excellent written and verbal communication skills
- Team educator and mentor
- Conflict resolution
- Adept at time-management and multitasking
- Experience with Outlook, Teams, Power Point, Excel, and Sharepoint
Timeline
Relief Veterinarian
Seattle Metro Veterinary Practices
11.2023 - Current
Claims Appeals Specialist DVM
Trupanion
11.2018 - Current
Associate Veterinarian
Portage Park Animal Hospital And Dental Clinic
02.2014 - 10.2018
Relief Veterinarian
Chicago Veterinary Practices
10.2013 - 04.2014
Medical Director
VCA Chicago North Animal Hospital
12.2011 - 09.2013
Associate Veterinarian
VCA Berwyn Animal Hospital
07.2009 - 12.2011
Associate Veterinarian
Animal Medical Hospital
08.2007 - 06.2009
Rotating Intern
VCA Veterinary Referral And Emergency Center
06.2006 - 07.2007
Associate Veterinarian
VCA South Shore Animal Hospital
06.2004 - 06.2006
Associate Veterinarian
Pineville Animal Hospital
08.2003 - 05.2004
Doctor of Veterinary Medicine - Veterinary Medicine
North Carolina State University
Bachelor of Science - Clinical Laboratory Science
University of North Carolina At Chapel Hill
Bachelor of Science - Biology
University of North Carolina At Chapel Hill
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