Caroline Williams
Summary
Dependable office/ sales support with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Overview
9
9
years of professional experience
Work History
Kitchen Manager
Docks Bar And Grill
11.2022 - Current
- Verified prepared food met standards for quality and quantity before serving to customers.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Office Staff
Standard Furniture
09.2021 - 11.2022
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Made collections calls and took payments.
Sales Associate
Standard Furniture
08.2019 - 03.2021
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Managed returns, exchanges and refunds in accordance with store policy.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Informed customers of promotions to increase sales productivity and volume.
Kitchen Manager
Docks Bar And Grill
02.2014 - 07.2019
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Purchased food and cultivated strong vendor relationships.
Education
High School Diploma -
John Carroll Catholic High School
Birmingham, AL05.2009
Skills
- Safe Food Handling
- Food Item Purchasing
- Inventory Control
- Shift Scheduling
- Presentations and Demonstrations
- Hospitality and Accommodation
- Answering Customer Questions
- Guest Relations
- Excellent People Skills
- Retail Store Operations
- Returns and Refunds
Timeline
Kitchen Manager
Docks Bar And Grill
11.2022 - Current
Office Staff
Standard Furniture
09.2021 - 11.2022
Sales Associate
Standard Furniture
08.2019 - 03.2021
Kitchen Manager
Docks Bar And Grill
02.2014 - 07.2019
High School Diploma -
John Carroll Catholic High School
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