Overview
Work History
Education
Graduate School USA Courses
Timeline
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Caroline Wilson

Raleigh,NC

Overview

5
5
years of professional experience

Work History

HR Specialist (SPO), GS-0201-09

U.S. EPA, OHCO, RCD, Programmatic Staffing Branch
Durham , NC
11.2022 - Current
  • Provides Human Resources support to employees within assigned program offices through timely and accurate coding/processing of personnel actions within the Federal Personnel and Payroll System ranging in complexity from Within-Grade Increases to Conversions with supervisor clearance of all Personnel Actions outside of those requiring an additional qualification review
  • Maintains a high level of quality assurance throughout personnel action processing, ensuring required documentation and proper signatures are obtained, Nature of Action Code, Legal Authority, and Remark(s) correspond appropriately in accordance to the GPPA, and the seamless transition between not-to-exceed and effective dates for applicable Personnel Actions among other methods of quality assurance
  • Assists associate RCD Human Resources Specialists with varying recruitment and staffing needs, including conducting qualification reviews for applicants within a Merit Promotion Internal vacancy announcement, producing a certification list for hiring managers, as well as playing a role in a shared email inbox where staffing-related systems such as EZHire, USAJobs, and Monster were used to find solution-based answers to applicants inquiries
  • Collaborates with HR liaisons within servicing program offices, providing customer-service-centered advice and guidance to problem-solve inquiries involving employees personnel actions such as hesitations on setting effective and not-to-exceed dates, gathering supervisor concurrence, and assistance in determining the appropriate personnel action in a given circumstance
  • Performed qualification reviews for non-competitive personnel actions, including temporary promotions and reassignments for a wide variety of employees, utilizing various means to determine whether an employee is qualified by analogizing their resume to the Position Description's KSA's, reviewing applicable SF-50s, and utilizing OPM's GS Qualification Standards, applying any Occupational Series and subsequent Group Standards that may apply

Client Services Supervisor

Aveanna Heathcare
Greenville , NC
10.2021 - 04.2022
  • Orchestrated an overall average caseload of 30+ clients/patients and 75+ healthcare professional's using effective communication, problem-solving, and interpersonal skills to streamline employee retention, performance, and patient/customer relationships
  • Standardized the recruitment life cycle, including talent recruitment, interview preparation/completion, offer negotiation, salary administration, training, and on-boarding fairs and support along to ensure successful integration, resulting in a 29% increase in the number of nurses oriented on patient/client cases
  • Accurately and promptly responded to 40+ daily incoming client/employee phone and email requests involving human resources fundamentals such as inquiries about employee orientations, payroll, leave, policies and procedures, performance appraisals and open enrollment for benefits, delivering positive and exceptional experiences that resulted in top customer service satisfaction scores and improved employee and workplace relations
  • Employed and executed the use of Human Resource Information Systems, General Logistics and Electronic Health Record Systems to carry out various operational strategies such as inputting weekly payroll for 75+ employees, high volume scheduling for 1650+ average weekly patient hours, and updating and maintaining HRIS employee records and databases

Undergraduate Research Assistant

University of North Carolina Wilmington
Wilmington, NC
08.2019 - 06.2021
  • Took active role within human resources department answering approximately 20+ HR-related questions via phone daily while executing an array of other key HR duties including policy implementation, implementing team building initiatives, compensation and benefits, and delegated superior personnel issues to appropriate human resources professional
  • Collaborated with the Human Resources department to assist and manage top talent processes by carrying out the new-hire interview, orientation, and training, while updating HRIS with new employee information to standardize onboarding processes to bolster new-hire onboarding experience and satisfaction
  • Participated in research investigating topics including training, workplace motivation, the effects of domestic responsibilities on women in the workplace, and the psychosocial risk factors in the workplace

Education

Bachelor of Arts - Psychology

University of North Carolina At Wilmington
Wilmington, NC
05.2021

Associate of Arts -

Forsyth Technical Community College
Winston-salem, NC
05.2019

Graduate School USA Courses

  • Qualifications Analysis
  • Processing Federal Personnel Actions
  • GS Pay Setting

Timeline

HR Specialist (SPO), GS-0201-09

U.S. EPA, OHCO, RCD, Programmatic Staffing Branch
11.2022 - Current

Client Services Supervisor

Aveanna Heathcare
10.2021 - 04.2022

Undergraduate Research Assistant

University of North Carolina Wilmington
08.2019 - 06.2021

Bachelor of Arts - Psychology

University of North Carolina At Wilmington

Associate of Arts -

Forsyth Technical Community College

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Caroline Wilson