Caroline Wood

Dynamic and results-oriented professional with a passion for creating engaging onboarding experiences that empower employees and drive organizational success. Adept at developing e-learning courses using cutting-edge technology and methodologies.

• Skilled in partnership development, project management, and fostering collaborative learning environments.
• Committed to delivering high-quality training solutions that align with organizational objectives.
• Dedicated to producing onboarding experiences that build confidence in employees new to the company or a role.
• Developed ADDIE-based, ADA-compliant e-learning onboarding courses for all new hires at Lexia Learning.
• Utilized AI to produce content efficiently and streamline course development processes.
• Developed Role-Specific onboarding courses tailored to meet the unique needs of new hires.
• Created Micro-courses for internal learning to provide targeted training on specific topics. Utilized tools such as Articulate Storyline, Rise 360, Mindtickle LMS, Powtoon Animation, and Photoshop.
• Developed partnerships with subject matter experts (SMEs) to ensure content accuracy and relevance.
• Managed contractors, including projects, timelines, and quality control.
• Worked closely with management, program manager, technology specialist, and instructional coach to deliver compelling, engaging learning experiences.

• Build relationships and solutions within a cross-functional team.
• Project development, including an entire upsell campaign.
• Development of marketing assets and training resources using Articulate Storyline and Rise 360.

• Delivered high-quality, engaging training to A3K clients, including Tier One school districts, ensuring alignment with educational standards and best practices.
• Using Articulate Storyline and Rise 360, I developed on-demand e-learning courses and microlearning modules catering to external clients and internal training needs.
• Analyzed actionable data to identify areas for improvement and drove systemic changes to enhance training effectiveness and learner outcomes.
• Cultivated a culture of high fidelity and sustained results within the training department, fostering a collaborative and innovative learning environment.
• Collaborated effectively as a member of a cross-functional team comprising sales, account management, and training professionals, ensuring seamless integration of training initiatives with organizational goals.
• Recognized for outstanding performance, awarded Rookie of the Year in 2019, and recipient of the Regional Service Award in 2021.

• Deliver onsite and remote professional learning.
• Utilize customer satisfaction data to tailor or customize professional learning workshops,
• Collaborate with Sales, Education Partnership Managers and/or Implementation Managers to support the implementation process.
• Utilize Salesforce to keep track of and report implementation service delivery.
  
  

• Spearheaded the administration of post-secondary career fields of study, overseeing hybrid program implementation and management.
• Managed a diverse team, including Program Chairs, Instructors, Student Services, Career Services, and Registrars, ensuring smooth operation and alignment with organizational goals.
• Designed and conducted professional development initiatives, fostering engaging and impactful learning experiences.
• Developed soft skill competencies among students, enhancing their employability and job placement opportunities.
• Implemented systemic improvements to enhance academic efficiency, streamlining processes and workflows.
• Analyzed daily, weekly, and monthly key performance indicators, devising actionable plans to drive success and continuous improvement.
• Addressed client inquiries, resolving issues promptly to ensure high client satisfaction.
• Integrated innovative instructional technologies and diverse activities to enhance learning experiences and engagement.

• Supported academic fidelity across K12 Inc.'s online managed schools in three states. Conducted thorough data reviews and initiated continuous improvement cycles to enhance academic performance.
• Facilitated virtual professional development and training sessions for educators and staff.
• Cultivated strong relationships with school leadership teams, leading to increased data utilization for actionable insights.
• Analyzed organizational documents to ensure appropriate distribution and filing practices.
• Assisted the Heads of Schools with regional academic operational functions.

• Accomplished leader specializing in the management of Flex Blended Model, integrating online and traditional instruction for optimal learning outcomes. Experienced in providing educators and staff professional development and training in blended learning pedagogy.
• Proficient in Learning Management System (LMS) management to facilitate seamless instructional delivery.
• Skilled in leadership development and mentorship programs to nurture talent and drive organizational growth.
• Strategic in public relations and marketing efforts to promote the institution's brand and attract stakeholders.
• Recognized for national and international consulting services in Flex Blended Learning implementation.
• Expertise in school accreditation and charter renewal processes, ensuring compliance and excellence.
• Honored with awards including "Best Of" school in Morgan Hill, 2016, and selection to the California Honor Roll, 2016.