Caroline Woodruff
Seminole,FL
Summary
Dynamic candidate experienced in sales and customer service. Proven track record of exceeding sales goals and developing strong customer relationships. Skilled in creating and executing successful sales strategies to drive revenue growth. Highly organized and detail-oriented with a passion for helping clients find solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Health Insurance Advisor
USHAdvisors
03.2024 - Current
- Enhanced customer satisfaction by providing accurate and timely information on health insurance policies and benefits.
- Provided ongoing support to clients throughout their policy tenure, addressing any concerns or changes in coverage requirements promptly and professionally.
- Resolved client inquiries efficiently through clear communication, resulting in improved customer relationships and trust.
- Assisted clients in understanding complex insurance terms and conditions, leading to better decision-making and policy selection.
Sales Consultant
Suncoast CDJR
07.2023 - 02.2024
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Followed up with existing customers to provide additional support and address concerns.
Sales Consultant
Courtesy Palm Harbor Honda
04.2023 - 07.2023
- Adapted to and remained flexible in changing, fast-paced work environment
- Communicated product features, advantages, and benefits to customers
- Handled incoming product or service inquiries, overcoming objections to capture new revenue
- Engaged with prospective customers, building rapport and generating business
- Collaborated with internal teams to ensure smooth delivery of services
- Ensured customer satisfaction by providing timely responses and support
Finance Manager
Bill Estes Chrysler Dodge Jeep Ram
10.2022 - 01.2023
- Maintained relationships with banks, lenders and other third parties involved in automotive finance transactions
- Reviewed contracts prior to signing in order to protect the interests of both the dealership and its customers
- Assisted customers in selecting payment plans based on their individual needs
- Monitored creditworthiness of potential customers by reviewing their credit reports, employment history, income level and debt-to-income ratio
- Resolved customer complaints or disputes regarding billing or service issues in a timely manner
- Worked closely with sales team members to facilitate successful completion of deals involving financing or leasing options
- Negotiated financing terms with customers in order to maximize profits while providing attractive loan options
Sales Consultant
Bill Estes Chrysler Dodge Jeep Ram
05.2018 - 10.2022
- Communicated product features, advantages, and benefits to customers
- Adapted to and remained flexible in changing, fast-paced work environment
- Adhered to company policies and procedures while meeting organizational goals
- Met or exceeded sales objectives through client growth, supporting company revenue goals
- Generated leads and maintained lists of prospective customers
- Provided product demonstrations in order to showcase features and benefits
- Analyzed customer needs and interests, determining appropriate products
- Recommended products to customers, enhancing engagement and brand loyalty
- Advised clients regarding accounts, pricing schedules, and financing options
- Maximized sales opportunities, remaining focused on goals and expectations
- Built relationships with prospects to increase sales opportunities
- Generated leads through cold calling, networking, and referrals
Shift Manager
McAlister's Deli
11.2017 - 05.2018
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents
- Addressed customer complaints and resolved conflicts
- Established and maintained positive and professional employee relationships
- Provided guidance and support to shift teams, ensuring all tasks were completed on time and efficiently
- Recruited prospective employees and assisted with interviewing process
- Oversaw daily operations while managing multiple projects simultaneously
- Trained and supervised new staff members
- Greeted guests at tables and attended to guest needs to promote customer service and satisfaction
Education
ASSOCIATE IN SCIENCE (A.S.) - PARAMEDIC SCIENCE
Ivy Tech Community College
Indianapolis, IN01.2018
Skills
- Sales And Marketing
- Customer Relationship Management
- Contract Negotiation And Closing Tactics
- Guest Centric Work Style
- Strong analytical skills
- CRM Software Experience
- Healthcare Systems Understanding
Certification
- Asbury Finance Management Certification
- Asbury Ownership Award
References
References available upon request
Timeline
Health Insurance Advisor
USHAdvisors
03.2024 - Current
Sales Consultant
Suncoast CDJR
07.2023 - 02.2024
Sales Consultant
Courtesy Palm Harbor Honda
04.2023 - 07.2023
Finance Manager
Bill Estes Chrysler Dodge Jeep Ram
10.2022 - 01.2023
Sales Consultant
Bill Estes Chrysler Dodge Jeep Ram
05.2018 - 10.2022
Shift Manager
McAlister's Deli
11.2017 - 05.2018
ASSOCIATE IN SCIENCE (A.S.) - PARAMEDIC SCIENCE
Ivy Tech Community College
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