Caroline Zeretzian
Sterling Heights
Summary
Customer-focused professional with experience in project coordination, scheduling, and client relations. Proven ability to manage multiple priorities, ensure smooth operations, and deliver high-quality customer experiences. Strong communicator, bilingual in Arabic and English, with a focus on efficiency and customer satisfaction.
Overview
12
12
years of professional experience
Work History
CX Coordinator Manager
Rochester Hills Chrysler Jeep Dodge Ram
Rochester Hills, MI
10.2022 - 09.2025
- Served as the primary point of contact between customers and the service department, ensuring clear communication and a seamless service experience
- Coordinated appointments, service updates, and follow-ups to maintain high levels of customer satisfaction and retention
- Trained and supported sales staff on customer experience standards and internal processes
- Managed online reputation through oversight of Podium and Google reviews, responding to customer feedback and maintaining brand image
- Conducted interviews and evaluated candidates to support hiring and team development
- Collaborated with cross-functional teams to ensure efficient service delivery and issue resolution
- Developed and implemented strategies to improve overall customer satisfaction and streamline service operations
Office Manager
USA Textile, INC
Troy, MI
01.2021 - 02.2022
- Coordinated scheduling and communication between departments to enhance workflow efficiency.
- Coordinated and scheduled all product deliveries, installations, and client drop-offs to ensure timely project completion.
- Managed multiple active and upcoming orders/projects, tracking progress and maintaining organization across all stages
- Traveled to client sites to perform final inspections following installations, ensuring quality standards and customer satisfaction
- Oversaw day-to-day office operations, ensuring smooth administrative workflow
- Maintained detailed records of orders, inventory, and project timelines
Business Owner
CKC Textile, LLC
Madison Heights, MI
01.2014 - 11.2020
- Developed supplier relationships to enhance quality control and streamline inventory management.
- Analyzed market trends to inform product development and pricing strategies.
- Enhanced customer satisfaction through improved service delivery and feedback mechanisms.
- Consulted with customers to assess needs and propose optimal solutions.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Trained and motivated employees to perform daily business functions.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
Education
Bachelor of Science - Business Administration And Management
Strayer University
Chamblee, GA03.2026
Certified Medical Assistant - Medical
Dorsey College
Madison Heights10.2014
High School Diploma -
Madison High School
Madison Heights06.2012
Skills
- Customer Experience (CX) Management
- Client Relations & Communication
- Appointment Scheduling & Coordination
- Project & Order Management
- Cross-Functional Team Collaboration
- Problem Solving & Conflict Resolution
- Process Improvement
- Interviewing & Staff Training
- Online Reputation Management (Podium, Google Reviews)
- Time Management & Multitasking
- Bilingual: Fluent in Arabic (reading, writing, speaking)
Timeline
CX Coordinator Manager
Rochester Hills Chrysler Jeep Dodge Ram
10.2022 - 09.2025
Office Manager
USA Textile, INC
01.2021 - 02.2022
Business Owner
CKC Textile, LLC
01.2014 - 11.2020
Bachelor of Science - Business Administration And Management
Strayer University
Certified Medical Assistant - Medical
Dorsey College
High School Diploma -
Madison High School