Caroline Zhou
Baldwin Park,CA
Summary
Efficient and detail-oriented office and personal assistant with 20 years of experience in customer service and administrative support across various industries; Proven track record in enhancing team productivity through effective training and team-building initiatives; Bilingual in English and Chinese, skilled in data entry, office management, and retail practices. Committed to creating organized and inviting environments that foster customer satisfaction and operational efficiency.
Overview
22
22
years of professional experience
Work History
Caregiver/Driver
Friend's Father
06.2024 - Current
- Provided personal care assistance, ensuring comfort and safety for the individual.
- Assisted with daily living activities, enhancing independence and quality of life.
- Administered medication according to prescribed schedules, maintaining compliance with health guidelines.
- Maintained cleanliness and organization in living spaces, promoting a safe environment.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Built strong relationships with clients to deliver emotional support and companionship.
Uber Driver
Uber
09.2019 - Current
- Operated vehicle safely to transport passengers to destinations
- Utilized navigation apps for efficient route planning
- Maintained clean and organized vehicle interior
- Adhered to traffic laws and regulations consistently
- Provided excellent customer service to ensure passenger satisfaction
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Ensured timely delivery of goods while adhering to safety regulations and company policies.
- Maintained vehicle cleanliness and performed routine maintenance checks to enhance operational efficiency.
Sales Associate
P.E. Deans Consignment Store - Pasadena, CA
03.2019 - 09.2019
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained accurate inventory records, ensuring product availability and reducing stock discrepancies.
- Collaborated with team members to execute promotional campaigns and improve sales strategies.
- Analyzed customer feedback to identify trends and recommend improvements to management.
- Developed relationships with repeat customers, fostering loyalty and increasing return visits.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used Shopify system to locate inventory and place special orders for customers.
Office Assistant
Aknien Incorporated
09.2018 - 03.2019
- Coordinated office operations, enhancing workflow efficiency through effective scheduling and resource allocation.
- Managed correspondence and communications, ensuring timely responses and organization of information.
- Developed filing systems, improving document retrieval speed and reducing clutter in the workspace.
- Assisted in budget tracking and expense reporting, maintaining accuracy in financial documentation.
- Organized company events and meetings, facilitating logistics to enhance team engagement and collaboration.
- Maintained office supplies inventory, optimizing ordering processes to ensure consistent availability of resources.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
Private Tutor/English Tutor
Self Employed Services
01.2008 - 01.2018
- Developed personalized lesson plans to address individual student needs and learning styles.
- Implemented engaging teaching methods to enhance student comprehension and retention.
- Monitored student progress, providing constructive feedback to promote academic growth.
- Collaborated with parents to discuss student performance and strategies for improvement.
- Met with parents to discuss student progress and address concerns.
- Developed individualized lesson plans tailored to each student''s unique learning needs and goals.
Office Assistant
Bio Design Pte Ltd
03.2014 - 06.2014
- Implemented process improvements that streamlined administrative tasks, saving time and increasing productivity.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
Translator/Office Assistant
Shanghai E-Toor Pharmacy Instrument Co., Ltd
08.2003 - 10.2007
- Translated diverse documents, ensuring clarity and cultural relevance for target audiences.
- Reviewed and edited translations for accuracy and adherence to client specifications.
- Collaborated with clients to understand project requirements and deliver high-quality translations.
- Developed glossaries and style guides to maintain consistency across translation projects.
- Translated documents from [Source Language] to [Target Language].
- Developed a strong working knowledge of industry-specific terminology through extensive research and continuous professional development.
- Provided real-time interpretation services during conferences, contributing to seamless communication between speakers and attendees.
- Assisted foreign language-speaking clients with inquiries.
- Collaborated with team to translate series of documents from English to other languages.
- Purchased and maintained office supplies.
- Assisted with onboarding of new employees.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
Education
Master of Science - Accounting And Finance
Upper Iowa University
FayetteBachelor of Arts - English Language And Literature
Shanghai International Studies University
Shanghai, China03-2010
Skills
- Proficient in creating documents and presentations using Microsoft Office
- Proficient in English and Chinese with basic knowledge of additional languages
- Comprehensive insurance and tax credentials
Timeline
Caregiver/Driver
Friend's Father
06.2024 - Current
Uber Driver
Uber
09.2019 - Current
Sales Associate
P.E. Deans Consignment Store - Pasadena, CA
03.2019 - 09.2019
Office Assistant
Aknien Incorporated
09.2018 - 03.2019
Office Assistant
Bio Design Pte Ltd
03.2014 - 06.2014
Private Tutor/English Tutor
Self Employed Services
01.2008 - 01.2018
Translator/Office Assistant
Shanghai E-Toor Pharmacy Instrument Co., Ltd
08.2003 - 10.2007
Master of Science - Accounting And Finance
Upper Iowa University
Bachelor of Arts - English Language And Literature
Shanghai International Studies University
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