Caroline A Reynolds
Greenville,SC
Summary
Hardworking general manager focused on producing quality food and providing excellent customer service. Experienced in taking food orders, ordering truck, inventory, scheduling, team meetings, operating cash registers and safely handling food while checking for proper temperatures. General manager with strong leadership and relationship-building skills.
Overview
12
12
years of professional experience
Work History
General Manager
Jimmy John's
Greenville, SC
05.2023 - 02.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Assistant Manager
Jimmy John's
Greenville, SC
02.2016 - 05.2023
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Implemented new procedures or systems to improve efficiency within the organization.
- Supervised daily operations including scheduling shifts, assigning duties.
Shift Manager
Jimmy John's
Greenville, SC
02.2014 - 02.2016
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Marketing Manager
Jimmy John's
Greenville, South Carolina
01.2014 - 02.2016
- Created content for promotional materials, including brochures, flyers, and websites.
- Generated ideas to increase sales through creative promotions.
- Delivered compelling sales presentations to demonstrate expert product knowledge.
- Marketed products and services at tradeshows and promotional events.
Team Member
Jimmy Johns
Greenville, SC
01.2013 - 02.2014
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Operated cash registers to process payments from customers.
Crew Member
Church's Chicken
Greenville, SC
05.2012 - 02.2014
Education
Associate of Applied Science - Human Services
Greenville Technical College
12-2020
High School Diploma -
Greenville High School
2013
Skills
- Inventory control
- Calm under pressure
- Complex problem solving
- Supervision and training
- Cross-functional team management
- Staff development
- Cash handling
- Reliable and punctual
- Reliable team worker
- Neat, clean and professional appearance
- Comfortable standing for long time periods
- Math and language skills
- Delivers exceptional customer service
- Proven leader
- Engaging personality
- Excellent multi-tasker
- Expense Control
- Distribution Management
- Staff Supervision
- Customer Relationship Management
- Sales
- Customer Retention
- Vendor Sourcing
- Advertising and Marketing
- Schedule Management
- Staffing
- Training and Development
- Communication Skills
- Team Leadership
Accomplishments
Leadership
- Served as key contributing member to leadership team. Recognized by management for going above and beyond normal job functions.
- Promoted from team member, to marketer, to person in charge, to assistant manager to general manager.
Timeline
General Manager
Jimmy John's
05.2023 - 02.2024
Assistant Manager
Jimmy John's
02.2016 - 05.2023
Shift Manager
Jimmy John's
02.2014 - 02.2016
Marketing Manager
Jimmy John's
01.2014 - 02.2016
Team Member
Jimmy Johns
01.2013 - 02.2014
Crew Member
Church's Chicken
05.2012 - 02.2014
Associate of Applied Science - Human Services
Greenville Technical College
High School Diploma -
Greenville High School
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