Summary
Overview
Work History
Education
Skills
Certification
Contact reference
Timeline
OfficeManager

Caroline Faith Chacon

Torrance,CA

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Social Services Designee

Heritage Rehabilitation Center
Torrance, California
03.2021 - 06.2025
  • Assisted residents with daily living activities and personal care needs.
  • Directed daily functions effectively while serving as the manager of the day on a monthly basis.
  • Collaborated with healthcare staff to develop individualized care plans.
  • Ensured a safe and clean environment for all residents at the facility.
  • Participated in interdisciplinary team meetings to discuss treatment plans for complex cases.
  • Provided emotional support to individuals experiencing stress due to life changes or trauma.
  • Assessed client needs to determine eligibility for social services programs.
  • Collaborated with other agencies to coordinate resources and services for clients.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Developed individualized action plans for each client based on their unique needs and goals.
  • Managed scheduling and transportation logistics for residents to attend doctors' appointments and dialysis sessions.
  • Conducted cognitive assessments for residents utilizing the Brief Interview for Mental Status and PHQ-9.
  • Coordinated with medical providers and insurance companies to secure transportation benefits for residents.
  • Created physician certification statement forms to ensure residents' eligibility for transportation services.
  • Coordinated room transfers by collaborating with residents' families and nursing staff to ensure their needs were met.
  • Handled private transportation invoices with Excel, securing prompt payment.
  • Addressed and resolved resident concerns, ensuring their satisfaction and well-being.

Admission Coordinator

Heritage Rehabilitation Center
Torrance, CA
02.2020 - 03.2021
  • Coordinated admissions process for new patients at a rehabilitation center.
  • Assisted families with application forms and necessary documentation.
  • Maintained accurate patient records in the electronic health system.
  • Communicated with healthcare providers to facilitate patient admissions.
  • Organized orientation sessions for new patients and their families.
  • Developed relationships with referral sources to enhance admissions workflow.
  • Monitored compliance with regulatory requirements during the admissions process.
  • Helped patients with admissions process and adhered to state and federal laws.
  • Completed document faxing, bookkeeping and accurate filing.
  • Facilitated communication with hospital case managers to optimize the resident admission process and meet necessary requirements.
  • Handled inquiries related to the resident admission process, facilitating smooth communication and understanding.
  • Worked closely with the director of nursing to evaluate and approve admission clinicals.
  • Evaluated resident insurance, Medicare, and medical coverage to determine available days.
  • Provided families with detailed potential copay information, enhancing transparency in the admission process.

Education

Bachelor of Science - Hospitality And Tourism Management

Lyceum Of The Philippine University
Philippines
04-2012

Skills

  • Resident assessment: Evaluate residents' social and emotional needs
  • Care Planning: Develop and implement individualized care plans
  • Communication: Effectively communicate with residents, families, and healthcare teams
  • Support and Counseling: Provide emotional support and counseling to residents and families
  • Resource Connection: Link residents to community resources
  • Accurate Documentation: Maintain precise records

Certification

  • AUMT Institute Licensed Phlebotomist (Cpt1)
  • Career Smart Social Services Designee in Short term and Long term Care Certification

Contact reference

Emmanuel Punzalan (Director Of Nursing)  Ph: (310)293-3447

Bernadette Punzalan (RN Supervisor) Ph: (585)355-7053

Timeline

Social Services Designee

Heritage Rehabilitation Center
03.2021 - 06.2025

Admission Coordinator

Heritage Rehabilitation Center
02.2020 - 03.2021

Bachelor of Science - Hospitality And Tourism Management

Lyceum Of The Philippine University

Similar Profiles

CREATE PROFILE