Summary
Overview
Skills
Education
Work History
Certification
Work Availability
Timeline
Hi, I’m

CAROLINE M. IHLER

Territory Director, MBA Student
Denver,CO
CAROLINE M. IHLER

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure mid to high-level leadership position in healthcare. Ready to help team achieve company goals.

Overview

9
years of professional experience
3

Certifications

Skills

  • Goals and performance
  • Account and Territory Management
  • Staff Management
  • Continuous Improvement
  • Operations
  • Strategic planning
  • Analytical problem solver
  • Time Management
  • Member Retention
  • Team Recruiting and Onboarding

Education

University of Massachusetts Amherst
Amherst, MA

MBA from Finance
12.2025

University Overview

University of Missouri - Columbia
Columbia, MO

Bachelor's Degree from Health Sciences
05.2015

University Overview

  • Cumulative GPA: 3.75/4.0, Program GPA: 4.0/4.0
  • Magna Cum Laude
  • Dean's List Honoree
  • Excellence Scholarship Award Recipient
  • Academic Achievement Award in the School of Health Professions
  • Mizzou Collegiate Scholars Member
  • Elected to President of North Residence Hall from 2011-2012
  • Gamma Phi Beta Member
  • Elected to New Member Educator from 2013-2014
  • Post Graduate Coursework: 137 Continued Education Units through ASET Neurodiagnostic Society

Work History

Assure Neuromonitoring
Denver, CO

Territory Director (Operatons)
01.2018 - Current

Job overview

  • Provide leadership of the business and clinical operations for 8 assigned territories across the U.S. with 25 direct and indirect reports
  • Partner with C-level executives to carry out clinical strategy for excellence and growth
  • Create and maintain partnerships with over 35 surgeons and over 20 health systems
  • Optimize operations in a ~$10M gross revenue territory by evaluating staffing within $3M labor budget, meeting
    profitability standards, renegotiating contracts, and increasing employee utilization when needed
  • Collaborate with cross-functional departments including C-level executives, HR, Patient Advocates, Scheduling,
    RCM, Accounting, Education, Quality Assurance, and Sales on issue resolution and process development
  • Promote high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
  • Develop, implement, revise, and evaluate policies and procedures.
  • Lead surgeon and facility onboarding and service implementation with new accounts, which involves education, training, contracting, credentialing, staffing, and system buildout for billing and scheduling
  • Perform clinical due diligence for acquisition opportunities; Create clinical integration plan for new team members to align with our SOPs
  • Responsible for hiring, onboarding, training, & terminating employees as well as maintaining all employee credentials
  • Develop and implement strategic plans enabling organization to meet budgetary and quality assurance goals.
  • Responsible for analyzing market data for each region and presenting data to executive team as well as surgeon and facility partners
  • Analyze patient feedback surveys to ensure highest quality of care given; Perform follow-ups and retraining when needed
  • Assess staffing utilization, KPIs and performance as well as patient satisfaction data using Power BI; Address
    patient concerns and billing questions
  • Address facility contracting and billing issues to optimize collections and revenue
    Former Positions Held: Regional Manager - Denver, MO, KS; Regional Manager - Denver; Surgical Neurophysiologist

SentryNeuro
Columbia, MO

Regional Manager
09.2016 - 01.2018

Job overview

  • Established and maintained operational standards for Missouri market with 4 direct report employees
    Managed accounts and nurtured relationships with all surgeons and OR directors
  • Collaborated with cross-functional departments including C-level executives, HR, Patient Advocates, Scheduling, RCM, Accounting, Education, Quality Assurance, and Sales on issue resolution and process development
  • Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and
    interpersonal skills.
  • Conducted annual performance reviews and implemented performance improvement plans as needed
  • Performed Quality Assurance audits and implemented retraining as needed
  • Responsible for hiring, onboarding, training, & terminating employees
    Former Position Held: Surgical Neurophysiologist

Plasma Biological Services
Columbia, MO

Phlebotomist
10.2014 - 07.2015

Job overview

  • Reviewed patient's medical history, prepared them for donation and monitored patient throughout donation
    process

American Home Care
Columbia, MO

Patient Care Assistant, CNA, Intern
01.2015 - 04.2015

Job overview

  • Delivered individualized patient care by recording vital signs, documenting observations, administering
    treatments, and evaluating patient needs.

Certification

  • Certification in Neurophysiologic Intraoperative Monitoring (CNIM)
  • Basic Life Support (BLS)
  • Certified Nurse's Assistant (CNA)
Availability
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Timeline

Territory Director (Operatons)
Assure Neuromonitoring
01.2018 - Current
Regional Manager
SentryNeuro
09.2016 - 01.2018
Patient Care Assistant, CNA, Intern
American Home Care
01.2015 - 04.2015
Phlebotomist
Plasma Biological Services
10.2014 - 07.2015
University of Massachusetts Amherst
MBA from Finance
University of Missouri - Columbia
Bachelor's Degree from Health Sciences
CAROLINE M. IHLERTerritory Director, MBA Student