Caroline Saia
Quincy,MA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
Reservation Agent
Four Seasons Hotels and Resorts
Boston, MA
04.2024 - Current
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Maintained a thorough understanding of hotel policies and procedures.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Maintained confidentiality of customer information in compliance with privacy regulations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Communications Coordinator
Four Seasons Hotels and Resorts
Boston, MA
05.2023 - 04.2024
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Managed incoming calls from guests seeking accommodations or other services.
- Provided information about the hotel's facilities, services, and local attractions.
- Coordinated housekeeping staff schedules to ensure rooms were cleaned in a timely fashion.
- Gave clear directions to local museums, restaurants and places of interest to patrons.
- Provided support with special projects assigned by upper management.
- Trained new employees on proper use of computer systems related to hotel operations.
- Assisted with daily administrative tasks such as filing paperwork and organizing documents.
- Responded to customer inquiries and complaints in a professional manner.
Store Manager
Sherwin-Williams Paint Store
Jamaica Plain, MA
06.2022 - 03.2023
- Created effective business plans to focus strategic decisions on long-term objectives.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored employee performance and identified performance gaps for corrective action.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Ensured compliance with safety regulations and company policies.
Assistant Store Manager
Sherwin-Williams Paint Store
Jamaica Plain, MA
09.2020 - 06.2022
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Ensured compliance with all safety regulations throughout the store premises.
Education
Bachelor of Arts - Environmental Studies Minor in Anthropology
University of Massachusetts Boston
06-2020
Skills
- Strong communication and interpersonal skills
- Proficient in Microsoft office suite
- Detail-oriented work ethic
- Data entry
- Team management
- Problem resolution
References
References available upon request.
Timeline
Reservation Agent
Four Seasons Hotels and Resorts
04.2024 - Current
Communications Coordinator
Four Seasons Hotels and Resorts
05.2023 - 04.2024
Store Manager
Sherwin-Williams Paint Store
06.2022 - 03.2023
Assistant Store Manager
Sherwin-Williams Paint Store
09.2020 - 06.2022
Bachelor of Arts - Environmental Studies Minor in Anthropology
University of Massachusetts Boston
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