Caroline (Sunny) Deckard- Richardson
Saint Augustine,FL
Summary
Self-motivated Office Management and Administration Professional bringing advanced organizational, technical and business acumen. Independently solves problems and keeps teams on task to handle diverse business requirements in dynamic, fast-paced settings. Works collaboratively with cross-functional teams in ensuring operational excellence and client retention. Highly dependable, ethical, and reliable team player with personable style.
Overview
11
11
years of professional experience
Work History
Field Administrator
RailPros Field Services
06.2017 - Current
- Enhanced project efficiency by streamlining communication between field personnel and office staff.
- Supported field projects with timely and accurate data entry, enabling informed decision making.
- Managed schedules and logistics for field teams, ensuring on-time completion of tasks and optimal resource utilization.
- Implemented new administrative processes to improve information flow between departments, promoting seamless collaboration.
- Maintained open lines of communication with clients, addressing concerns promptly to ensure satisfaction throughout project lifecycles.
- Collaborated with cross-functional teams to develop solutions that addressed challenges faced by field personnel during project implementations.
- Provided essential support during high-stakes situations or emergencies by coordinating resources effectively under pressure.
- Organized company events such as trainings or team-building activities to foster camaraderie among colleagues in the workplace.
- Processed expense reports accurately while adhering to budget constraints.
- Organized and updated databases, records and other information resources.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Improved office operations by automating client correspondence, record tracking and data communications.
Assistant Conference Coordinator
Roadway Worker Training
11.2012 - 06.2017
- Enhanced attendee experience by efficiently managing conference logistics and coordinating with vendors.
- Streamlined registration processes for smoother event check-ins, leading to increased guest satisfaction.
- Assisted in the execution of successful conferences by meticulously organizing conference materials and resources.
- Contributed to improved event planning strategies through diligent research on industry trends and best practices.
- Facilitated seamless communication between conference attendees, speakers, and staff by creating detailed schedules and distributing important information.
- Coordinated travel arrangements for guest speakers, ensuring timely arrivals and departures for presentations.
- Supported marketing efforts by developing promotional materials and maintaining social media accounts, boosting event attendance rates.
- Managed budget allocations to optimize resource utilization while minimizing costs without compromising on quality or impact.
- Collaborated with team members to ensure smooth operations before, during, and after events, fostering a cohesive work environment.
- Kept accurate records of event expenses, contracts, and invoices for transparent financial reporting purposes.
- Handled attendee inquiries promptly via email or phone calls, providing exceptional customer service that enhanced overall conference experiences.
- Contributed to the creation of compelling conference programs through meticulous proofreading tasks.
- Updated and maintained the conference website, ensuring accurate and up-to-date information was available to attendees at all times.
- Monitored conference frequency, attendance and adherence to facility requirements.
- Maintained conference records and files.
- Facilitated communication between teams handling catering, audio visual and room setup.
- Oversaw multiple daily duties of mail, ordered supplies, delivered correspondence and oversaw inventory.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Oversaw event registration process by collecting and tracking attendee information.
- Created detailed timelines and budgets for events to meet all deadlines.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Implemented protocols and procedures to effectively manage planning process.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
Education
High School Diploma -
Bartram Trail High School
Saint Johns, FLZoology
Santa Fe College
Gainesville, FLSkills
- Strategic Planning
- Resource Allocation
- Customer Service
- Time Management
- Task Prioritization
- Software Knowledge
- Process Improvement
- Cross-functional Collaboration
- Attention to Detail
- Project Management
- Problem Solving
- Organizational Skills
- Decision Making
- Project Coordination
- Office Administration
- Schedule Coordination
- Resource Optimization
- Performance Improvement
- Personable and Approachable
- MS Office
- Continuous Improvement
- Decision-Making
- Operations Oversight
- Deadline Adherence
- Scheduling
- Resourceful and Analytical
- Schedule Management
- Business Correspondence
- Permit Review
Timeline
Field Administrator
RailPros Field Services
06.2017 - Current
Assistant Conference Coordinator
Roadway Worker Training
11.2012 - 06.2017
High School Diploma -
Bartram Trail High School
Zoology
Santa Fe College
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