CAROLINE PILUSO OTTERSON
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Administrative/Office Manager
MNO Construction
02.2010 - Current
- Manage accounts receivable and payable using Quickbooks
- Create bids, proposals and contracts as well as recruit clientele via builders' exchange.
Specialty Surgery Referral Coordinator
VCA Valley Oak Veterinary Center
06.2009 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Monitored inventory levels of office supplies, placing orders when necessary to prevent stock shortages.
- Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Assisted executive management with special projects as needed to support overall business objectives.
- Fostered a positive work culture through open communication channels, promoting teamwork and collaboration among staff members.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Conducted performance evaluations, providing constructive feedback to employees for continuous improvement efforts.
- Oversaw budgeting process, ensuring accurate financial reporting and adherence to established guidelines.
- Designed office space and worked with construction and utility contractors.
- Collaborated with IT department in troubleshooting technical issues, improving overall system functionality.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Coordinated office events, seminars and meetings for staff and clients.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
Customer Service Representative
Fidelity National Title Company
01.2008 - 01.2009
- Opened accounts and explained and processed investments
- Answered customer questions
- Investigated and corrected errors, following customer and establishment records
- Opened new accounts
- Prepared legal and financial documents
- Verified data on applications and policies including but not limited to principal sums and value of property
- Proofread and abstracted legal documents for county recording while preparing the Title insurance owner's and lender's policies.
Receptionist/Office Administrator
Concours Elite
01.2007 - 01.2008
- Received callers at establishment, determined nature of business and directed callers to destination
- Obtained caller's name and arranged for appointment with person called upon
- Typed memos, correspondence, reports and other documents
- Provided information regarding activities and location of departments, offices and employees within organization
- Performed variety of clerical duties and other duties pertinent to establishment
- Collected and distributed mail and messages.
Education
Undecided -
Butte Community College
Oroville, CA06.2009
Diploma -
Pasadena City College
Pasadena, CA06.1998
High School or Equivalent -
Fairview High School
Chico, CA07.1992
Skills
- Travel Arrangements
- Business Correspondence
- Customer Service Management
- Calendar Management
- Accounts Payable/Receivable
- Administrative Skills
- QuickBooks
- General Office Duties
- Inbound/Outbound Calling
- Microsoft Word
- Microsoft Office
- Microsoft Excel
- Word Processing and Typing
- Touch Typing
- Qwerty keyboard
- Filing and data archiving
- Organization
- Problem Resolution
- Real Estate
- Scheduling
- Billing
- Payroll
- Operations
- Accounting
- Receptionist
- Office Management
- Outlook
- Administrative Assistant
- Data Entry
- Scheduling and calendar management
- Office Administration
- Account Reconciliation
- Relationship Building
- Credit and collections
- Database Administration
- Meeting Coordination
- Documentation and control
- Document Management
- Event Coordination
- Payroll Processing
- Organizational Leadership
- Payroll and budgeting
- Workflow Planning
- Data retrieval systems
- Business operations management
- Business recordkeeping
- Records Management
- Inventory Control
- Administrative Support
- Deadline Management
- Quickbooks
- Work Planning and Prioritization
- Time Management
- Attention to Detail
- Vendor relationships
- Bookkeeping
- Sensitive Document Disposal
- Facility Maintenance
- Critical Thinking
- Analytical Thinking
- Schedule Management
- Document Review
- Flexible Schedule
- Active Listening
- Teamwork and Collaboration
- Customer Service
- Problem-solving abilities
Certification
- Certified Veterinary Assistant, Regional Occupation Program, 08/01/09, Present
- Driver's License
Additional Information
Additional work history available upon request.
Timeline
Administrative/Office Manager
MNO Construction
02.2010 - Current
Specialty Surgery Referral Coordinator
VCA Valley Oak Veterinary Center
06.2009 - Current
Customer Service Representative
Fidelity National Title Company
01.2008 - 01.2009
Receptionist/Office Administrator
Concours Elite
01.2007 - 01.2008
Diploma -
Pasadena City College
High School or Equivalent -
Fairview High School
Undecided -
Butte Community College
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