Caroline W Grimes
4123 Parker Green, Robbinsdale,MN
Summary
Adept at providing exceptional patient care, demonstrated through a rich history with BrightStar Care and proficiency in HIPAA compliance and Alzheimer's care. Skilled in fostering patient dignity and wellbeing, my bilingual abilities enhance communication and service delivery. Proven track record in improving care quality, showcasing reliable teamwork and patient-focused care.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
BrightStar Care, Dba Karing Hent, Inc
07.2018 - 03.2025
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Certified Nursing Assistant
Amada Senior Care
05.2017 - 02.2025
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
French Interpreter
Dialog-One Language Services
02.2006 - 03.2023
- Assisting French clients with communication processes for For better understanding or analysis, and providing professional French translation support.
- Interpreted conversations between French language-speaking clients to English.
Certified Nursing Assistant
Nurse Care Of Buckhead
02.2013 - 04.2015
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Bilingual Customer Service Representative
Eniva Corporation
11.2006 - 09.2009
- Assisted customers with French-language inquiries in a timely and professional manner.
- Gained customer trust by providing knowledgeable and accurate information in both English and French.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and French -speaking customers.
- Consistently maintained a professional demeanor under pressure during high-call volume periods or challenging customer interactions.
- Participated in ongoing training sessions aimed at enhancing product knowledge and refining customer service skills.
- Demonstrated cultural sensitivity when interacting with international customers, adjusting communication style as necessary for optimal understanding.
Various Office Positions
Randstad Work Solutions, NA
01.2003 - 09.2006
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Organized and detail-oriented with a strong work ethic.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Education
No Degree - Microsoft Office-Basic Word, Excel And PowerPoint
New Brighton Community Center
New Brighton, MN02-2003
High School Diploma -
College of West Africa
Monrovia, Liberia, West Africa12-1985
Associate of Arts - French Language And Literature
University of Abidjan
Abidjan, Coted"Ivoire, West Africa07-1989
Skills
- Patient care
- French as a second language
- HIPAA compliance
- Reliable team player
- Active listening
- Direct patient care
- Alzheimer's and dementia care
- Basic life support
- Patient-focused care
- End-of-life care
- Urinary catheter care
- Problem resolution
- Critical thinking
- Call Center experience
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Minnesota Driver's License
- CPR/AED Certification
- Basic Life Support Certification (BLS)
Languages
French
Native or Bilingual
English
Native or Bilingual
Interests
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Fundraising Events
- Volunteer Work
- I enjoy cooking for friends and family gatherings
- Learning new cooking techniques and expanding my culinary skills
- Enjoying the art of baking and pastry-making, experimenting with recipes
Timeline
Certified Nursing Assistant
BrightStar Care, Dba Karing Hent, Inc
07.2018 - 03.2025
Certified Nursing Assistant
Amada Senior Care
05.2017 - 02.2025
Certified Nursing Assistant
Nurse Care Of Buckhead
02.2013 - 04.2015
Bilingual Customer Service Representative
Eniva Corporation
11.2006 - 09.2009
French Interpreter
Dialog-One Language Services
02.2006 - 03.2023
Various Office Positions
Randstad Work Solutions, NA
01.2003 - 09.2006
No Degree - Microsoft Office-Basic Word, Excel And PowerPoint
New Brighton Community Center
High School Diploma -
College of West Africa
Associate of Arts - French Language And Literature
University of Abidjan
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