CAROLINE WANJIKU MBUGUA
Nairobi,Kenya
Summary
Proactive and independent worker experienced in establishing and sustaining partnerships with stakeholders towards achieving common objectives. Knowledgeable and experienced in handling multiple projects simultaneously with a high degree of accuracy, calculating doses, writing reports and have good organizational skills.
Reliable project implementation team player with successes in developing and implementing evidence-based approach in improving primary health facilities in several counties in Kenya.Adept at training teams, interpersonal skills and have a dedication to learning
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Caseworker
Church World Service
Nairobi, Kenya
08.2022 - Current
- Served as a Circuit Ride Point of Contact (POC). This included coordinating and managing logistics for the circuit ride. This also involved maintaining effective relations with UNHCR, IOM, USCIS, US while ensuring adherence to each organization requirement and PRM regulatory requirement.
- Identified and reviewed cases in preparation for scheduling, scheduled the cases in the START database and generated reports for refugee/partner notification,
- Prepared trip Briefs and reports before Circuit Ride meetings and presented them to the team.
- Collaborated with various departments such as finance to pay interpreters and confirm that money paid is in accordance with the regulations.
- Recorded case notes and performed follow-up documentation for refugees before adjudication by the USCIS immigration officers.
- Maintained accurate records of each case, ensuring proper documentation and compliance with regulatory requirements.
- Trained new staff on processing and followed up on their progress while providing feedback.
Pharmacy Operations Manager
Rockhealth Integrated Care Organization
Nairobi,Kenya
01.2020 - 08.2022
- Co-supported donor funders, county government partners and international organizations in health project development, implementation and reporting activities, including coordinating regular reports, providing inputs for budgets and project proposals and reviewing and updating organization's SOP and policies.
- Implemented innovative staff scheduling techniques to optimize personnel allocation during peak hours and minimize overtime costs.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Worked with health professional partners from various organizations and facilities to develop indigenous guidelines together on drug donations to cater to the needs of local populations.
- Developed project management skills in tracking and organizing of approximately 250+ patient prescribing records in various projects that involved improving primary health facilities in marginalized communities.
- Supervised and trained over 15 pharmacy students and dispensers while on primary healthcare projects in report writing,scheduling appointments, dispensing of drugs and adverse drug effects.
- Conducted research to identify and target potential donors for pharmaceutical and food donations.
Superintendent Pharmacist
Medfine Pharmacy
04.2021 - 12.2021
- Registered and met the regulatory requirements necessary for the operationalization of the pharmacy
- Identified and Mitigated risks by maintaining Quality Risk Assessment Reviews for dispensing improvements and documented on ways the risks could be reduced
- Conducted and assisted in in-store and external audits respectively, to increase compliance and reduce fraud and abuse
- Responsible for pharmaceutical medical supplies purchases with a max budget of half a million Kenya shillings monthly
- Collaborated with IT professional to automate data management, effectively eliminating paper-only tracking, and saved 10 hours of manual data recording per week.
- Monitored budgets and expenditures to maintain fiscal responsibility.
- Negotiated contracts with suppliers and vendors to confirm quality and cost effectiveness.
- Reviewed purchase orders for contract compliance/pricing optimization and execute orders through wholesaler/distributor and direct channels to ensure timely delivery of drugs.
- Analyzed drug stocks and made procurements of medical drugs and supplies per procurement policies.
Consultant Pharmacist
Rockhealth And Integrated Care Organization
Nairobi, Kenya
12.2018 - 01.2020
- Resourceful in interviewing patients on healthcare problems encountered in the community and collates the data to be used as reference for proper medication therapy management
- Collaborated with various health professionals in acquiring pharmaceutical drugs through donation in accordance to donor compliance regulations
- Co-developed a system of handling 700 patients that enhanced efficacy in patient care, in accordance with their medical conditions.
- Maintained detailed pharmaceutical documentation creating an accessible knowledge base for future reference.
- Contributed to organizational capacity building by sharing best practices and lessons learned with colleagues and partners.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Frequently inspected production area to verify proper equipment operation.
- Collaborated with cross-functional teams to design and implement innovative programs that addressed community needs.
Public Relations Manager
Rock Health Integrated Care
Nairobi, Kenya
11.2017 - 12.2018
- Coordinated organization's cross-departmental meetings,events and offsite staff visits to different counties for health missions by scheduling appointments with partners, drafting visit agendas, briefs and reports.
- Supported the production of materials with data visualizations (pamphlets, banners and brochures) in line with Organizational branding.
- Coordinated report drafting and informational materials, including , updates, surveys and dashboards addressing a wide variety of health related topics.
- Partnered and worked with international organizations such as Malteser international to provide primary healthcare to marginalized communities
- Coordinated events to encourage community involvement and increase awareness of organization's mission.
- Analyzed current and potential donor data to identify demographics and trends.
- Drafted and edited content for organizational publications, employee newsletters and stockholders' reports.
Intern Pharmacist
Mama Lucy Kibaki Hospital
12.2019 - 07.2020
Intern Pharmacist
New Lemuma Pharmacy
09.2019 - 12.2019
Intern Pharmacist
Lab and Allied Pharmaceutical
06.2019 - 09.2019
Lead CSR
Laleo Africa Company
Nairobi, Kenya
03.2015 - 05.2017
- Defined and developed strategies that aligned to the CSR objectives
- Conducted research, developed policies and created detailed plans for CSR activities
- Built relationships with partner organizations, implemented and coordinated a range of activities and initiatives that contributed to positive impact on the environment and local communities.
- Partnered with internal departments to enhance and expand programs, metrics, and communications.
- Identified gaps and recommended opportunities for the expansion of data collection activities that will contribute to future reports and informational materials to drive the company's outreach program.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Bachelor of Pharmacy - Pharmacy
Kenyatta University
Nairobi,Kenya07.2019
Kenya Certificate of Secondary Education -
St. Anne's Lioki High School
Kiambu, Kenya2012
Skills
- Team Collaboration-Demonstrated ability to work collaboratively with teams and diverse stakeholders
- Critical thinking-works strategically and able to analyze situations and solve problems
- Interpersonal skills-Promoted shared values and created an atmosphere of trust and honesty and empathy
- Effective Communication- strengthened through presentation, clearly conveying ideas and instructions to different audiences as well as writing
- Time Management-experienced in prioritizing between demanding tasks and planning to ensure efficiency in delivery
- Project Management-Skilled in planning, executing, and monitoring projects to meet objectives and timelines
- Attention to detail- Compounding drugs, dispensing drugs and reviewing refugee cases
- Computer Literate- Proficient in MS Outlook, Microsoft teams etc
Certification
- Certificate in Leadership and Management in Health |University of Washington Global Health E-learning | Oct 2022- Dec 2022
- Certificate in Policy Development and Global health advocacy |University of Washington Global Health E-learning |
Oct 2022- Dec 2022
- Certificate in Medical Logistics pandemic | HELP logistics |
Jan-Mar 2022
- Certificate in Business and Sustainability | European Business University Luxembourg |
Aug 2021-Jan 2022
- Licensed pharmacist -2019 to current
Affiliations
Pharmacy board of Kenya
Presidential Award program
Additional Information
- Dr. Hakeem Kiboi | Co-founder, Rockhealth Integrated Care Organization, Signature Healthcare
Cell: +254 716 424448 | Email: kiboihakeem@gmail.com
- Dr.Juma Theophilus |Co-founder PsychX Wellness organization and RICO organization.
Cell:+254720401194 |Email: dir@rockhealth.co.ke
- JacklineOdiyo|SupervisorChurchworldService|.
Cell:0725060464|jacklineodiyo88@gmail.com
Timeline
Senior Caseworker
Church World Service
08.2022 - Current
Superintendent Pharmacist
Medfine Pharmacy
04.2021 - 12.2021
Pharmacy Operations Manager
Rockhealth Integrated Care Organization
01.2020 - 08.2022
Intern Pharmacist
Mama Lucy Kibaki Hospital
12.2019 - 07.2020
Intern Pharmacist
New Lemuma Pharmacy
09.2019 - 12.2019
Intern Pharmacist
Lab and Allied Pharmaceutical
06.2019 - 09.2019
Consultant Pharmacist
Rockhealth And Integrated Care Organization
12.2018 - 01.2020
Public Relations Manager
Rock Health Integrated Care
11.2017 - 12.2018
Lead CSR
Laleo Africa Company
03.2015 - 05.2017
Bachelor of Pharmacy - Pharmacy
Kenyatta University
Kenya Certificate of Secondary Education -
St. Anne's Lioki High School
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